How to get Volt benefits
Help and support
How to get Volt benefits | Help with Volt from Virgin Media O2 | O2
Start enjoying Volt benefits when your household is with both Virgin Media and O2.
- I'm an O2 customer. How do I get Volt benefits?
If you join Virgin Media broadband, or live in a household where a Virgin Media broadband service is registered, you’ll get double the mobile data on every eligible O2 Pay Monthly plan in your household.
You’ll also get a broadband speed boost to the next available level (up to a max of 1Gbps) and supercharged connectivity at home and on the move.
- I’m a Virgin Media customer. How do I get Volt benefits?
If you join O2 or live in a household where at least one eligible O2 Pay Monthly tariff is registered, you’ll get double the mobile data on every eligible O2 Pay Monthly plan in your household.
Plus, get a broadband speed boost to the next available level (up to a max of 1Gbps) and supercharged connectivity at home and on the move.
- I'm a customer of both Virgin Media and O2. How do I get Volt benefits?
Supercharge your world with Volt.
When your household is with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your household.
You’ll also get a broadband speed boost to the next available level( up to a max of 1Gbps). WiFi guarantee included at no extra cost and up to 3 WiFi pods if needed. Plus O2 Travel Inclusive Zone, so you can roam in 75 destinations at no extra cost.
You can check your eligibility and activate Volt benefits in My O2.
- What happens to Volt benefits if I upgrade or change tariff?
When you upgrade or change a tariff on your O2 account, your Volt benefits will drop off temporarily. These benefits will be re-applied within 14 days.
- What happens to my Volt benefits if I leave O2 or Virgin Media?
You'll lose access to your mobile data boost if you leave O2 by requesting a PAC or STAC. However, you'll keep your higher broadband speeds with Virgin Media. Likewise, if you leave Virgin Media, you'll keep your increased mobile data allowance on O2.
- How do I apply for my Volt benefits?
If the name on your Virgin Media broadband account matches the name on your O2 mobile account, your Volt benefits will be added automatically within 14 days. This will happen unless you were already a customer of both before 18 October 2021. In this case, you'll need to go into My O2 to activate your benefits.
If your broadband and mobile accounts are in different names, or the names don’t match (eg Chris and Christopher), you’ll need to activate your Volt benefits in My O2, and they’ll be applied within 14 days.
You'll also need make sure the address on your O2 account matches the address on the Virgin Media broadband account, whether it’s in your name or someone else in your household. If they don’t quite match, you can edit your address in My O2.
If you’re unsure, you can check in My O2 seven days after you’ve placed your O2 order. If you think everything's correct and still aren't seeing the options to activate your benefits, give us a call on 202 from your O2 mobile.
Find out more about supercharged benefits from Virgin Media and O2.
- Is Virgin Media Broadband available in my area?
You can see whether you can get Virgin Media broadband in your area on the Virgin Media services checker, if there isn’t already a service registered at your address. If Virgin Media broadband isn't available in your location yet, you can choose to register to receive email updates on availability in your area.
- I'm having issues applying for my Volt benefits
Virgin Media and O2 will contact you separately when your Volt benefits have been applied. These will come through at different times and could be on different days. Virgin Media confirmation usually comes after O2, and it can take up to 14 days for Virgin Media broadband speed boost to be active on your account.
Please note that your O2 tariff name won’t change, but your new data allowance and any changes to your roaming Bolt Ons can be seen in My O2.
If you’re having other issues, such as joining O2 or applying your data boost, please don’t hesitate to contact one of our advisers. If your issue is with joining Virgin Media or applying your broadband speed boost, please call Virgin Media on 0345 454 1111.
- I think I should be eligible for Volt, but I can’t see the offer to activate my Volt benefits in My O2
If you think you should be eligible for Volt benefits but aren’t seeing or able to select the offer in My O2, then please ensure the address on your O2 account matches the address on the account of the Virgin Media broadband service, whether it’s in your name or another resident in your household.
If you think everything’s correct and still aren’t seeing the option to activate your benefits, please get in touch by calling 202 from your O2 mobile.
- I’ve got Virgin Media broadband at my address, but it’s not registered in my name. Can I get Volt benefits?
Yes, you’re eligible for Volt benefits if your O2 Pay Monthly tariff address matches the address on the registered Virgin Media account.
See Volt terms and conditions.