We take great care to keep your personal information safe. Here's a guide to how we protect and use customer information, and how you can protect your information too.

Users 16 or under

If you're 16 or under, ask for your parent or guardian's permission before giving us any personal information or taking part in any forum discussion on our website.


Never share your O2 passwords – your passwords and answers to secret questions are your responsibility, and mustn't be given to any third party. Use strong passwords and change them regularly. The National Cyber Security Centre recommends using three random words to make up your password.

Media messaging

Any media messages you send via email, whether from your phone or our website, may include personal info like your registered first and last name, phone number or email address. This will be displayed in the 'from' field of the message.

O2 Community

The O2 Community forms isn't private, so don't reveal any personal information like your phone number, home or email address.

Our partners

We try to ensure that our partners apply the same high standards of privacy and security to your information, but when you leave our site and deal with our partners, we advise you to read their policies carefully.

Location information

We'll only give these third parties an approximate location, but if you don't want us to disclose this, call our Location Services Privacy Controller (LSPC) on 1300 free from your mobile.


Because we want our websites to be as easy to use as possible, we'll sometimes leave cookies on your computer to see how you use the site.

  • We may share data with our partners to help improve our services – this data will always be aggregated and anonymous
  • When we work with partners using data from cookies, we don't let them keep the data
  • You can visit our website without giving any personal information
  • To disable cookies, change your browser settings
  • You can find more details in our Cookies help article

For more information on how we use and protect your information, check our privacy policy

If you're not sure about any techy terms, check out our jargon buster

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