Help and Support

Help with mobile broadband, tablets and data

Changing your Pay As You Go plan for tablets, pocket hotspots or dongles

Find out how to change your tariff, manage payments or cancel your plan.

Changing your plan
To change your tariff, visit the Pay As You Go mobile broadband page. Sign in to your account and click Change my Tariff.

You can choose between one off top-ups or auto top-up plans.

If you don’t want an auto top-up plan anymore, you need to cancel it before choosing a new one off plan.

Changing your payment date
If you have a Steady Surfer plan, your payment date is the date you signed up. To change the payment date, you’ll need to cancel your plan and sign up again on the date you want the payment to be taken.

If you sign up on 29, 30 or 31 of the month, we’ll automatically change subsequent payment dates to 28.

Updating your payment details
To update your payment details, follow these steps:

  • Visit the Pay As You Go mobile broadband page and sign in to your account.
  • Click Edit payment details.
  • Put in your new card details and click Save.
  • You’ll see confirmation that your details have been updated.

Cancelling your plan
Visit the Pay As You Go mobile broadband page and sign in to your account.

On the My Account page, click Cancel Plan. You can get a new plan at any time.

Changing operator
You will not need a PAC code if you decide to leave O2 and get a mobile broadband account elsewhere.

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