Wifi on the Underground
Before you can use wifi on the London Underground, you'll need to register for O2 Wifi. You can do this in one of our thousands of O2 Wifi hotspots. Find your nearest hotspots.
Wifi on the Underground is available in the ticket halls and walkways, and on escalators and platforms at over 250 London Underground stations – 95% of the network. Wifi is also available at Victoria Coach Station.
- View your available wifi networks in your device's settings, and select Virgin Media WiFi
- Open your web browser and select Other Providers
- Click on O2 from the drop down box, and enter your O2 mobile number into the box on the registration page
- Accept the terms and conditions and you're good to go – you'll be automatically connected to the network whenever you enter an Underground hotspot
If you can't use wifi on the Underground
While anyone can use O2 Wifi, you must be on O2 to use wifi on the Underground. So, if you registered for O2 Wifi using a number from another network, then you won't be able to use it.
You'll need to ensure that your bills are up to date. If you're on Pay As You Go, you'll need to have topped up at least once in the last 90 days. Once you top up, you'll be able to use the service again - it’s worth noting that it can take up to 30 minutes to register your top up.
If you want to change the number from the one you used to register for the service, then you'll need to delete your account and register with your new number. You can do this by logging in to My O2.
If you're not sure about any techy terms, check out our jargon buster
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