Roaming on your phone
Roaming is when you use your phone abroad for data, calls or texts. While you’re travelling, we’ll send you a series of messages to make you aware of your roaming options.
This page is for Pay Monthly customers. There is a separate help page for using your Pay As You Go phone abroad.
Travelling in our Europe zone
We’re the only major network that isn’t bringing back EU roaming charges for up to 25GB. Wherever you fancy going in our Europe Zone (40+ destinations), you’re free to call, text and use data just like you would in the UK (subject to a roaming limit) . You can check your roaming usage on your My O2 homepage.
Find out more about roaming in Europe.
Travelling outside our Europe Zone
Outside Europe, countries are divided into three roaming zones: Zone 1, Zone 2 and Zone 3.
We offer different products like O2 Travel, O2 Travel Inclusive Zone, and Data Roaming Bolt Ons to help you roam in different zones. We have another page where you can see the options for a specific country.
Sign in to My O2 to check what’s included in your plan.
Find out more information about how O2 Travel works and how to get the bolt on.
FAQs
Roaming FAQs
Before you travel, you'll need to make sure you know your voicemail PIN.
Calling 901 as usual works in most countries. If it doesn't, call 1780 free from your mobile, or +44 7802 090 100, and we'll text you the right number to call.
Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. If it's your voicemail greeting, press * and enter your PIN.
If you forget your PIN when you're abroad, contact us and ask us to reset it. You'll then need to change your PIN before you can listen to your messages. It costs the same to listen to a voicemail abroad as it does to make a call to the UK. There's no charge for receiving a voicemail if you don't listen to it.
Accidental roaming occurs when you're in an area close to a national border and your phone picks up the network across the border. If this happens, you may be charged as though you were roaming in the country across the border.
You can prevent this by choosing manual, rather than automatic, network selection on your phone and then choosing the O2 network. This way if you lose our network, your phone won't try to connect to a different one.
For help with turning off data roaming, go to our interactive device guide.
O2 Travel Inclusive Zone FAQs
The O2 Travel Bolt On covers roaming Zones 1 and 2. That’s 75 destinations outside Europe, including the USA, Canada, Australia, New Zealand, Mexico, South Africa, China and Hong Kong.
You’ll get unlimited minutes, texts and data for the fixed price of £7 a day, on the days that you use it.
If you’re on Pay Monthly but don’t have the O2 Travel Inclusive Zone Bolt On, you can add the O2 Travel Bolt On. Before you set off, sign in to My O2 to check if you have it.
Get the O2 Travel Bolt On by texting TRAVEL to 23336, or add it in My O2. Alternatively, if you already have the O2 Travel Inclusive Zone Bolt On but are visiting Zone 2, you can add the O2 Travel Zone 2 Bolt On.
O2 Travel is a free Bolt On that you can add to your account if you're on Pay Monthly. You can use it if you're travelling to destinations in our roaming Zones 1 and 2 – there’s a list of these below.
If you already have the O2 Travel Inclusive Zone Bolt On, but are travelling to Zone 2, you can use O2 Travel Zone 2.
O2 Travel provides a separate allowance of data, minutes and texts to use while you're away. Your standard UK tariff allowances won't be affected.
Premium rate numbers, MMS and non-standard texts won't be included in the daily charge and will be billed at standard roaming rates.
The O2 Travel Bolt On covers the 75 countries in Zones 1 and 2:
Albania, Anguilla, Argentina, Aruba, Australia, Bahamas, Bangladesh, Barbados, Belarus, Bermuda, Botswana, Brazil, British Virgin Islands, Canada, Cape Verde, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Greenland, Grenada, Guatemala, Guinea, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Madagascar, Malaysia, Mexico, Moldova, Montenegro, Montserrat, Myanmar, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Paraguay, Peru, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, South Africa, Sri Lanka, Suriname, Thailand, Trinidad and Tobago, Turkey, Turks & Caicos, Ukraine, United Arab Emirates, Uruguay, USA, Venezuela, Yemen, Zambia.
If you don't choose our free O2 Travel Bolt On while you're away, you'll be charged for any minutes, texts and data usage at the standard rates for that country.
If you're already signed up for O2 Travel and feel it doesn’t meet your needs, you can opt out at any time by texting NOTRAVEL to 23336 or removing the O2 Travel Bolt On in My O2.
Pay As You Go has a different version of O2 Travel. Find out more about travelling abroad on Pay As You Go.
If you're an O2 Travel customer and have used your device in an O2 Travel destination, you'll only be charged the daily rate of that destination for the days you've chosen to use the service. You can find details of how O2 Travel works above.
We'll try to include all your overseas call charges on your next bill, to help you keep track of your costs. If we don't get the details of calls you've made from another network for a while, this can delay us billing you for them. This doesn't happen often, and it's more common in the case of calls made from countries with smaller networks.
With My O2, you can manage your account and bills online. You can check your usage abroad at any time, without waiting for your next bill.
Last updated: 08/04/2025
