Make sure you’re ready for the 3G switch off
Our full 3G switch off will start from April 2025. Most of our customers already have a WiFi and 4G Calling compatible device and won’t need to take any action.
Check your device
Enter one of the following to find out if your device is 4G compatible:
IMEI number
Model number
Device name
Not sure where to find your device details? Follow these quick steps
IMEI number
Device model number
Device name
How to find your IMEI number
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The International Mobile Equipment Identity (IMEI) number is a unique 15-digit code that precisely identifies your mobile phone.
Key *#06# into your phone keypad.
This will reveal a series of numbers, one of which is labelled IMEI.
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Make a note of the first 8 digits of the number, in this example that would be:
35032003
You can also find your IMEI number in the settings on your phone.
Go to Settings > General > About. The IMEI number is listed in a section called PHYSICAL SIM. Make a note of the number or use the copy function on your phone.
Go to Settings > More > About device > Status. The IMEI number is listed along with other information about your phone. Make a note of the number or use the copy function on your phone, if it has this capability.
If you’re using an Apple Watch, open the ‘Watch’ app on the iPhone that’s paired with your Watch. Press ‘My Watch’ at the bottom of the screen, then press ‘General’ and ‘About’. You’ll find the IMEI on this page.
Alternatively, open the Settings app on your Watch and choose ‘General’, then ‘About’. If you have an Android smartwatch, like a Google Pixel Watch or Samsung Galaxy Watch, the steps can vary. Typically, you’ll find it by swiping down from your watch’s home screen and looking for an ‘About’ option, but you may need to check your device’s user guide for specific instructions.
If you have an iPad, open the settings and choose ‘General’ then ‘About’. You’ll find the IMEI on this page.
If you have an Android tablet, open the Settings and then ‘About tablet’, ‘About device’ or ‘About phone’. Then choose ‘Status’ and ‘IMEI information’.
For other tablet types, check your device’s user guide for instructions on how to find your IMEI. Or you can try searching for your device by make and model in the search bar above
How to find your device make and model
Go to Settings > General > About. Your make and model number will be listed.
Go to Settings > About phone > model name. Your model will be listed.
If you’re using an Apple Watch, open the ‘Watch’ app on the iPhone that’s paired with your Watch. Press ‘My Watch’ at the bottom of the screen, then press ‘General’ and ‘About’. Alternatively, open the Settings app on your Watch and choose ‘General’, then ‘About’.
If you have an Android smartwatch, like a Google Pixel Watch or Samsung Galaxy Watch, the steps can vary. Typically, you’ll find your make and model by swiping down from your watch’s home screen and looking for an ‘About’ option. You may need to check your device’s user guide for specific instructions.
If you have an iPad, open the settings and choose ‘General’ then ‘About’
If you have an Android tablet, open the Settings and choose ‘About tablet’, ‘About device’ or ‘About phone’
For other tablet types, check your device’s user guide for instructions on how to find your make or model.
Set up 4G and WiFi Calling
Check you have the correct settings enabled so you can take advantage of WiFi and 4G Calling.
Last updated: 31/03/2025
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