Help and support
esim | Help & Support | O2
Help with your esim
Not sure what an esim is or how they work? Want to know if your phone supports esim? What about how to download an esim profile onto your esim compatible phone? We’re here to help.
Terms and Conditions
O2 esims are subject to our Pay Monthly Mobile Agreement terms which can be found here.
If you have both an esim and a physical sim in your device, you will need to set one of them as your default data line in your device settings. You will only be able to receive one call at a time; during a call, any incoming calls to the other number will be diverted to voicemail.
If you are using an O2 esim in a device from O2 and your device needs to be returned for repair or replacement, you can:
- Request a temporary physical sim to use in another device until your device is returned or replaced (you will need photo ID to obtain a replacement sim); or
- Request a temporary esim pack to use in another compatible device until your device is returned or replaced (you will need photo ID to obtain a replacement esim).
- In either scenario listed above, before returning your device, you will need to transfer your existing mobile number across to your temporary sim by texting SWAP to 20220 from your O2 phone or visiting http://o2.co.uk/swapmysim
If either your physical sim or esim is terminated or suspended by us for a breach of Your Pay Monthly Mobile Agreement, the other sim may be terminated or suspended too. This may also result in your device being blacklisted.