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We’re making some improvements to our systems and you may notice some changes once you’re migrated to the new system. We may ask you to provide your phone number so that we can help you access the most relevant support content.

Changing you name FAQs

How do I change my name? For customers on our current system

Need to change your name on your O2 account? Fill in this form with the details of all the account numbers you have with us. And make sure you include a copy of one of these documents:

  • Marriage certificate
  • Certificate of civil partnership
  • Deed poll
  • Reissued birth certificate showing your old and new name (only in Scotland)

Once you’ve got all this together, scan your documents and send them to changeofname@o2.com.

 

You can also post it to us at this address:

 

The Correspondence Management Team
PO Box 694
Winchester
SO23 5AP

 

Once we’ve received your documents, we’ll update your details within five working days. And we’ll get in touch once it's done.

 

Some things to note

 

Device Scanning

You might be able to scan your documents using your device, which is a quick and efficient way to send them to us. Get help on how to do this below:

You can also take pictures of your documents as well as scanning them.

 

Please make sure you send documentation which states your old and new name so we can process your request properly.

 

Your request can only be accepted with the documentation sent as a PDF or JPEG attachment on your email and not in the body of the email itself.

 

Please make sure you provide images that aren’t blurry, clearly showing the information on the documents. This will make it easier for our team to confirm the details and update your changes for you.


How do I change my name? For customers on our new system

We’ve made it easier for you to change your name on your account. Now you can simply upload your documents in My O2 so that we can verify the name changes.

Get started by signing into your My O2 account and then select ‘Manage details’ – we’ll send you a one-time access code to your device so that you can view and edit your details.

To change your name, select ‘Edit your name’, then enter your new name and upload one of the following documents directly into your My O2 account:

  • Marriage certificate
  • Certificate of civil partnership
  • Deed poll
  • Reissued birth certificate showing your old and new name (only in Scotland)

You can then submit the change and we’ll check your documentation. If everything is correct, your name will be updated. If you have any issues with requesting a name change, please get in touch with us.


How do I change my name?

To make things easier for you, we’re adding a few changes to My O2. If you’ve been moved to this new system you can change your name and date of birth directly in My O2.

 

Simply go to ‘My details’ and select the details you want to change. You can then directly upload relevant documentation, like a birth certificate or marriage certificate, direct in to My O2. After submitting, we’ll check these details and update your details accordingly.


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