Mobile

Terms & conditions

Pay Monthly Tariff terms and conditions

Pay Monthly Tariff Terms (if you are on a Pay Monthly tariff after 8 May 2014).

Quick summary

These are the Pay Monthly Tariff Terms, which explain tariff charges and allowances for voice calls, text messages and/or data, including data-only tariffs (also known as 'Mobile Broadband'). These terms apply to all Pay Monthly tariffs whether you're using them on a mobile phone, a tablet or other Pay Monthly device, and form part of your Pay Monthly Mobile Agreement. These terms are split into the following sections:

  1. General terms
  2. Call Charges
  3. Text Message Charges
  4. Data Charges
  5. Pay Monthly Bolt Ons and
  6. Early upgrades

1. General

1.1 The prices in these Tariff Terms are correct at the time they are posted online on o2.co.uk, but are subject to change. There are specific terms about our charges in paragraph 5 of your Pay Monthly Mobile Agreement. If you have a Tariff which allows access to the 4G network, additional 4G terms may apply.

1.2 These are our Tariff Terms for Pay Monthly customers applicable after 8 May 2014 They'll apply to you if are on Pay Monthly on or after 8 May 2014 We reserve the right to amend these Tariff Terms from time to time, please check o2.co.uk for our the most up-to-date terms.

1.3 Our Pay Monthly tariffs are subject to status, a credit-check, payment by direct debit and the terms of a 30-day, 12, 18 or 24 month minimum term Pay Monthly Mobile Agreement.

1.4 All prices shown include VAT, unless otherwise stated. Prices are correct at the time of publication but are subject to change. Please check the website regularly for details.

1.5 From 2015, your Monthly Subscription Charges will be subject to an annual adjustment by the RPI Rate, (which could increase or a decrease) and will first appear on your April bill.  An example is below (RPI rates are illustrative only):

If your airtime tariff is £15 a month when you sign up in September.

Year 1: On your next April bill you would see your airtime tariff increase to £15.39 a month (if RPI Rate announced in the Feb preceding the RPI Change was 2.6%) i.e. £15 x 1.026 = £15.39; and

Year 2: On your second April bill you would see your airtime tariff increase to £15.75 a month (if RPI Rate announced in the Feb preceding the RPI Change  was 2.4%), i.e. £15.39 x 1.024 = £15.75936..

1.6 Your Out-of-Bundle prices may also change and we reserve the right to increase Charges at any time by any amount. We’ll post details of Charges on our Website and, for those Charges that we provide with a recurring subscription, we’ll let you know at least 30 days before the Charges are due to go up. 

1.7 If you do not accept the new Charges you may be able to stop using the services or terminate your Agreement by giving us notice within 30 days of being informed of the new Charges. If you don’t give us notice you accept the new Charges and the Agreement will continue with the new Charges. Full details of how and when to give notice and the circumstances under which you can terminate your Agreement are in Sections 5 and 8 of your Pay Monthly Mobile Agreement.

O2 Refresh

1.8 If you’re an O2 Refresh customer you will get a Pay Monthly tariff that combines a 24-month Airtime Plan on a Pay Monthly Mobile Agreement and one or more Device Plans that allow you to pay for your equipment either upfront (the Cash Price) or by paying monthly instalments on a Consumer Credit Agreement, under the Consumer Credit Act 1974. Selected combinations of Device Plans and Airtime Plans with selected devices/bundles will include an up-front payment.

1.9 When an O2 Refresh Device Plan is paid off (after 24 months or earlier if you choose to pay it off at any time before the end of the 24 month term) or by paying the full cash price upfront, you can either:

  1. Continue with your original Airtime Plan. In these circumstances, the combined Pay Monthly tariff will automatically reduce to reflect just the Airtime Plan tariff, until it is terminated in accordance with our Pay Monthly Mobile Agreement; or
  2. Take a new O2 Refresh deal. Where a Device Plan has been paid off before the end of the 24 month term, we’ll waive the remaining months of your linked Airtime Plan that you haven’t used. For the avoidance of doubt, Charges (including for Additional Services) not included in your monthly Airtime Plan, or Charges arising prior to full repayment of the balance of a Device Plan, will not be waived and will be billed as normal. You will not be entitled to a refund of Charges already paid when paying off a Device Plan; or
  3. Terminate your Airtime Plan. In these circumstances, your Airtime Plan will not be treated as having any remaining Minimum Period for the purposes of paragraph 8.3 of the Pay Monthly Mobile Agreement and you will be free to upgrade at a later date.

1.10 O2 Refresh and all Pay Monthly tariffs are subject to status, credit check, and payment by Direct Debit. Applicants must be over 18. Tariffs and equipment are subject to availability.

1.11 Your ability to upgrade or take out additional O2 Refresh Agreements under 1.9 (b) above is subject to any reasonable fraud or anti-money laundering prevention policies we have in place at the time the upgrade or additional agreement/s are requested.

1.12 Credit for O2 Refresh is provided by Telefónica UK Limited trading as ‘O2’, 260 Bath Road, Slough, Berks, SL1 4DX. Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority.

Managing your tariff

1.13 You will not be able to move to a lower priced tariff (with a lower rate monthly subscription than the tariff you've joined on) during your minimum term. If you move to a higher priced tariff, unless we tell you otherwise, the new tariff will start at the start of your next billing cycle. When you move tariff, you may have to accept the Tariff Terms for that tariff at the time you move and they could be different to these ones. Make sure you check our website for the current terms before you change your tariff. If you move tariff you may not be able to change back to your previous tariff.

1.14 If you take a 30-day (or 1-month) minimum term contract you can give us written notice that you want to end your contract or change your tariff at any time, and this will be effective no more than 30 days after we receive your notice. You'll have to pay your normal monthly charge for your tariff until the end of your 30 day notice period.

1.15 Unless we tell you otherwise or you are an O2 Refresh customer, you can only upgrade your device on Pay Monthly at the end of your existing minimum term contract. If you are an O2 Refresh customer, you can upgrade your device at any time after your Device Plan is paid off subject to Clause 11, above. 

1.16  If you’re using a device that we haven’t supplied please check to see if it is latched/locked to another network before you try to use it with one of our sim cards. You can find information on unlocking devices in Section 5 of your Pay Monthly Agreement.

1.17 If you have minutes, messages and/or data included in your tariff plan, they won't be carried from one month to the next. If you change tariffs you may lose any inclusive minutes, messages, data and/or promotional allowances you currently have.

1.18 On some tariffs, 'unlimited' allowances or other promotions and offers will only be available for your minimum term or a limited time. Please see the relevant offer or promotional terms.

Using your services

1.19 You need network coverage to be able to use our services. 4G is only available in selected areas. Predicted network coverage can be found here

1.20 You may not use this service for any number ranges which we reasonably believe are being used for call forwarding services, concurrent calling, paging services, onward calling services or numbers that pay a revenue share.

1.21 Your tariff usage is subject to our 'excessive usage policy' (outlined in this clause 1.21 and clause 4.10 of these Tariff Terms) at all times. This means that your usage must be for private and personal purposes and that of a legitimate consumer's. You may not use your sim card:

  1. in, or connected to, any device other than the one which it was supplied with or the type intended by us for use with. (For example a mobile phone simplicity tariff sim card is intended for use in a mobile phone not a modem. );
  2. or in such a way that we reasonably believe adversely impacts the service to our other customers

Billing & other services

1.22 If you're allowed to pay by methods other than Direct Debit, there will be additional charges. You can contact us to find out what these charges are.

1.23 Itemised billing is only available at no additional charge online. Paper bills will be available in limited circumstances to certain customers by request and for a charge.

1.24 O2 Products and Services require registration and/or verification by text message, so devices that cannot send or receive text messages may not be able to register or use those services. Please check the relevant scheme terms or device specifications for more information.

1.25 Your information will be treated in accordance with O2’s privacy policy which can be found here

1.26 All Pay Monthly customers are required to register their details, included a valid current email address and any other information that we reasonably request from you to maintain your account and you must ensure that this information is valid, up-to-date and accurate.

1.27 You must tell us immediately if you become aware of any improper disclosure of your security information or unauthorised use of the services through your account.

2. Call Charges

Subject to these Tariff Terms, inclusive minutes on Pay Monthly tariffs can be used for calls made in the UK from your sim card to:

  1. UK landlines (starting 01, 02 or 03); and
  2. numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange or T-Mobile (together Everything Everywhere), Vodafone and Three, and providers like Virgin Mobile and Tesco Mobile that use major operators' networks to provide their services), provided that we may exclude from your inclusive minutes allowance calls made to any number ranges which we reasonably believe are being used for call forwarding services, concurrent calling, paging services, onward calling services or numbers that pay a revenue share. Calls to some telephone helplines are also free of charge and don't use up minutes from your inclusive allowance. A full list of these numbers can be found here.

2.2 Inclusive minutes can't be used for calls made to numbers and number types that are listed on our website, along with their respective standard and minimum call charges, see our Special number page. Please check the page regularly. As new number ranges may be added to this page and we will update it from time to time.

2.3 Number types listed on this page and which do not form part of your inclusive minutes include, but are not limited to:

  1. non-geographic numbers (starting 08, 05);
  2. on-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 01 and 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man);c. premium rate and directory enquiries services where special charges apply. For more information on premium-rate and special number, you can read our Code of Practice or see our special numbers or extras and premium rates pages.

2.4 Once you've used all your inclusive allowances in any month, calls made in the UK to numbers of the type that make up your inclusive allowance will be charged at 40p per minute. Your minimum charge per call will be at the rate charged for a full minute.

2.5 Each call is charged excluding VAT to 3 decimal places. All calls for that month are aggregated and then rounded using normal rounding rules (if the last digit is a 4 or lower we'll round down, otherwise we'll round up). Where applicable, VAT (at the prevailing rate) is then added to the total of all charges on your bill, with the VAT part of the charge being rounded down to the nearest penny.

2.6 We may impose a maximum call duration limit on the calls that you make.

2.7 Any calls made from abroad (which includes Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates (unless you've taken a service from us that gives you different international call rates). You can see our current international rates at: www.o2.co.uk/international

2.8 Accidental roaming (sometimes known as inadvertent roaming) might occur if you are in an area close to national borders because your phone picks up the network across the border. If this happens, you may be charged as though you were roaming on the network across the border. You can prevent this if you live near a national border by setting your handset to do a manual network selection (as opposed to an automatic network selection) and select the 'O2' network. This way if you lose the 'O2' network your handset will not automatically try to connect you to an alternate network. For advice, please visit your nearest O2 store.

2.9 Calls to voicemail (including access to voicemail menus and voicemail retrieval) are taken from your inclusive allowance. Once you've used your inclusive allowance, calls to voicemail will cost 35p per minute.

3. Text Message Charges

3.1 Subject to these Tariff Terms, inclusive messages on Pay Monthly tariffs can be used for texts (meaning individual SMS) sent in the UK to UK mobiles or tablets that are capable of receiving texts, from your sim card for private and personal purposes. You may not be able to use your inclusive text allowance if you are using a device or tablet that cannot send or receive standard network text messages, so please check device specifications before buying. Text messages sent to multiple recipients may be classed as MMS or use a data allowance depending on device functionality.

3.2 Inclusive messages on our Pay Monthly tariffs can't be used for:

  1. premium rate messages and directory enquiries message services where special charges apply, including premium-rate shortcodes and subscription services; or
  2. sending messages from the UK to international numbers (these charges can be viewed at o2.co.uk/international and may vary if you've taken a service from us that gives you different international message rates); or
  3. any chargeable messages you receive.

3.3 Once you've used all your inclusive allowances in any month, or if you don't have an inclusive allowance, messages sent in the UK to numbers of the type that make up your inclusive allowance will be charged at 15p per message. All messages sent using O2 Connection Manager software will be charged at 15p per message.

3.4 Picture, sound or video messages sent to UK mobiles will be charged at 40p per message.

4. Data Charges

4.1       Subject to these Tariff Terms and, unless expressly stated otherwise, inclusive data allowances on Pay Monthly tariffs can only be used:

  1. on devices that are data compatible and enabled; and 
  2. for private, personal and non-commercial purposes; and
  3. for UK data used on O2's  Edge / GPRS / 3G/HSPA networks and, for selected packages or where specified, O2’s 4G network.

4.2 Compatible software will also be required to access data services, including O2 Mobile Broadband.

4.3 Once you reach your maximum data allowance, your ability to access data services will either stop or be throttled, until your next billing period begins or additional data has been purchased (a Bolt On) or unless you are on a tariff that includes O2 Web Daily.

4.4 Inclusive data on our Pay Monthly tariffs can’t be used for data that is accessed from abroad and will be charged. If not covered by a Bolt On or travel package (such as O2 Travel), data roaming charges include additional third party network operator charges and may be significant. Data usage may also be capped whilst you’re abroad. You can get more information on standard European and International data charges, special Bolt On and Travel packages and data caps, at o2.co.uk/international.

4.5 Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). All current data tariffs are charged and purchased as part of your inclusive allowance and / or as part of a Bolt On which provides a specified amount of data you can use for a fixed price. Your data usage is calculated based on the amount of data that travels over the data network. Please note that your usage may include re-sent data packets and packets added to control the flow of data over the network. For some older tariffs data is charged at £3.06 per MB.. and if Data usage is less than £1 it'll be rounded to the nearest kilobyte on a daily basis and rounded up to the nearest 1p.

4.6 Your data allowance (where applicable) will be used for data using all our different types of network technology including Edge, GPRS,3G, HSPA and will not differentiate between them unless otherwise stated. 

4.7 If you have access to our 4G services, you will be able to access mobile internet data over our 4G network whenever you are using a 4G capable sim and device in a 4G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/HSPA areas) you will still be able to access non-4G data over these networks.

4.8 If you exceed your monthly allowance without purchasing extra data or if you breach these terms, we reserve the right to:

  1. Impose network protection controls which may reduce your speed
  2. Remove O2 network access from your account
  3. Impose further charges; and / or
  4. disconnect your sim card at any time, having attempted to contact you first.

4.9 We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for other customers. This may happen at specific times of day and/or in specific locations. We may impose network protection controls which may reduce your speed, remove access to your tariff allowances or Bolt Ons, impose further charges to your account, and/or disconnect your sim card at any time. If we reasonably suspect you're not behaving within this policy, we reserve the right to impose further charges or disconnect your sim card or your tariff at any time, having attempted to contact you first.

5. Pay Monthly Bolt On

5.1 Bolt Ons taken separately from your inclusive tariff package are subject to availability. We reserve the right to withdraw or amend Bolt Ons and/or the terms on which they are offered to you at any time. They are Additional Services (as defined in your Pay Monthly Mobile Agreement).

5.2 Unless otherwise stated, you have to give us 30 days' notice if you want to cancel your Bolt On or Bolt Ons by calling Customer Services. Please check the terms and conditions of the Bolt On service you have taken for more information.

5.3 The Data Bolt On for Smartphones or Tablets will allow you use of our data network via your device (internet capable devices only). The relevant Bolt On includes a specified monthly data allowance.

5.4 Any Bolt On inclusive allowances will be taken before your standard Pay Monthly tariff inclusive minutes, messages and/or data.

5.5 If the Distance Selling Regulations apply, once your Bolt On is activated and therefore the service has started, you agree that you will not be able to cancel under the cooling-off period in the Regulations. Your statutory rights are unaffected.

6. Early upgrades

If you are an O2 Refresh customer you can upgrade your device once your Device Plan is paid off (after 24 months or earlier if you choose to pay it off at any time before the end of the 24 month term). If you settle your Device Plan before the end of the 24 month term, we will waive the remaining whole months of the linked Airtime Plan that you haven't used, in accordance with clause 9.

6.2 If you are a Pay Monthly customer other than an O2 Refresh customer, unless we tell you otherwise, if you joined us or upgraded on a Pay Monthly tariff with a device, you may be able to upgrade your device earlier than the end of your existing minimum term contract, provided you upgrade to the same or higher priced tariff (minutes / texts and not including the cost of data) that you joined us on. If you want an upgrade, you'll have to sign up to a new minimum term contract which will be subject to our most up-to-date terms and conditions.

6.3 Your eligibility to have an early upgrade is at our discretion for a limited time only and may depend on what tariff you're on. If you upgrade early, you'll lose any discounts or special offers applied to your Pay Monthly tariff.

6.4 You may not be able to upgrade early if you are on a simplicity contract.

6.5 We can change the rules on early upgrades at any time and at our sole discretion. Changes will be posted here on our website or communicated to you by Customer Services.

6.6 If you are in breach of your terms of service, you do not have good payment history with us, your mobile phone account is terminated or barred either by you or by us, or if you are in arrears in respect of any O2 bill, we reserve the right to automatically terminate or reject your early upgrade. On the date of termination, all benefits and privileges you have will immediately cease.

6.7 You can't transfer, sell or buy your early upgrade, it's personal to you. There are no cash or credit alternatives to an early upgrade.

6.8 All upgrade terms, early or otherwise, are subject to any fraud prevention measures or policies in place at the time the upgrade is requested.

Teleflónica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX Registered in England and Wales No.1743099. Registered Office as above. © Telefónica UK Limited

Schedule - pricing information summary

Voice

Standard calls if you exceed your bundle - 40p a minute

Calls not included in bundle - see our special numbers or extras and premium rates pages

Voicemail - 35p a minute

International calls - Depends on package. See o2.co.uk/international

Free numbers – see our - free numbers

Text Messages

Standard texts outside bundle

SMS - 15p per text

MMS - 40p per text

Texts not included in bundle

Premium SMS - Check premium-rate service provider advertising

Charitable Donations - Check charity service provider advertising

Texting to / from abroad. - see o2.co.uk/international