Wifi and 4G Calling
Want to know if your phone supports Wifi and 4G Calling? Not sure what it is or how it works? What about how to set it up? We’re here to help.
See how to set up Wifi and 4G Calling on your phone.
Turn on Wifi and 4G Calling for iPhone
First you will have to check that you currently do not have an incompatible service (e.g. TU Go).
1. To enable Wifi Calling, go to Settings > Phone > Wi-Fi Calling. Make sure Wi-Fi Calling is set to On.
2. To switch on 4G Calling, go to Settings > Mobile Data > Mobile Data Options > Enable 4G and then Voice & Data to enable 4G Calling.
If you don't see a Wi-Fi Calling or 4G Calling menu option, you may have to update to the latest iPhone software:
Wifi Calling (also called Voice over Wifi or VoWifi), allows you to make and receive calls even if you can’t connect to the mobile network. When connected to wifi, you can just dial the number you want to call like normal.
4G Calling (also called Voice over LTE or VoLTE) lets you make calls using our fast 4G network, for a clearer voice call. If 4G Calling is available, you can just dial the number you want to call like normal. You can check 4G Calling coverage using our coverage checker.
They're two great ways to stay connected with O2. Wifi Calling can help when you can't get a signal, and both give you great quality calls. In 4G Calling areas, they work together to provide a seamless and uninterrupted experience as you move from one to another, without the call dropping.
From launch, Wifi and 4G Calling will be available to iPhone 7 and 7 Plus customers on Pay Monthly, sim-only and business tariffs, with more devices coming soon.
It’s no different to making a standard call now. It will come out of your call allowance or be charged at the standard tariff rate if you run out.
Yes you can.
When you have wifi coverage but can’t connect to the mobile network, your phone will automatically use Wifi Calling. The carrier message at the top of your screen will change to ‘O2 WifiCall’. Calls made over wifi will only drop if you move out of range and 4G Calling isn’t activated or available.
If you have a strong signal, your phone will automatically use 4G Calling and your bearer will show as ‘4G’. You can check 4G Calling coverage using our coverage checker.
If you’re in an area where both Wifi and 4G Calling are available, the call will use 4G first.
You can use Wifi Calling wherever there is wifi, including the London Underground where O2 Wifi is available. Go to London Underground for more information. It’s free to connect to O2 Wifi, but remember other wifi providers might charge you to connect, like on certain trains and in some hotels.
You can’t use Wifi and 4G Calling when you’re abroad. Wifi calls won’t work. Mobile calls will use 2G/3G Roaming and you’ll be charged according to your normal tariff.
Yes, but at launch Wifi and 4G Calling isn’t available on the O2 Business Mobex or the Best for Business tariffs.
Consumer customers - sign in to My O2 to switch between TU Go and Wifi and 4G Calling.
Business customers - Contact Business customer services, your Digital Advisor or Business Partner if you need help with moving from TU Go to Wifi and 4G Calling.
Please note: Adding Wifi and 4G Calling will permanently delete your TU Go account and data, including any call and text history stored in TU Go.
Some business services are also currently incompatible, including O2 Just Call Me and Mobile Recording. For help with this, contact Business customer services.
Voicemail and texts when using Wifi Calling without mobile coverage
1. SMS, MMS and Visual Voicemail (VVM) messages need mobile coverage to reach your phone so these won’t work in wifi-only coverage areas.
2. You’ll still be able to receive voicemails but, as above, text notifications will only work if you have mobile coverage so you’ll need to dial 901 to check for new messages.
3. iMessage will continue to work even if you only have wifi coverage available.
You can still use Wifi Calling to make calls to the emergency services. Please note that if you dial 999 using Wifi Calling where there’s no mobile coverage, the operator will need to ask where you’re calling from as wifi calls don’t show location information.
Thank you for sending your feedback.
We're just checking to see if there's an available agent.