Mobile

Terms & conditions

Pay As You Go Big Bundles Terms and Conditions

Terms applying from 18 July 2016

  1. Big Bundles are available to O2 Pay As You Go customers in the UK.
  2. Big Bundles give inclusive UK monthly allowances of either:
     
    1. £10 Big Bundle - 250 minutes, 1000 texts and 500MB of data including 4G access for £10 payment each month; or
    2. £10 Big Bundle - 100 minutes, 100 texts and 1GB of data including 4G access for £10 payment each month; or
    3. £15 Big Bundle - 750 minutes, 2000 texts and  2GB of data including 4G access for £15 payment each month; or
    4. £20 Big Bundle - 1500 minutes, 4000 texts and  3GB of data including 4G access for £20 payment each month; or
    5. £25 Big Bundle - 3000 minutes, 4000 texts and 5GB of data including 4G access for £25 payment each month; or
    6.  £30 Big Bundle - 3000 minutes, 4000 texts and 20GB of data including 4G access for £30 payment each month.
  3. To switch to Big Bundles, you can visit o2.co.uk/myo2 or call 2202 which is free from your O2 mobile and select a Big Bundle to transfer to. If you're switching to Big Bundles from another tariff, you won't receive your new inclusive monthly Big Bundle allowance until your next tariff monthly renewal date.
  4. When we deduct the first month's payment for your Big Bundle from your balance, you will receive your inclusive monthly allowances which will be valid up until midnight of the day before your monthly renewal date, which will be one calendar month later.
  5. On your monthly renewal date, we will attempt to deduct payment from your balance, and if successful, you will receive your new inclusive monthly allowances. If you don't have enough balance, then you will not receive a new set of inclusive monthly allowances. You will need to top up a sufficient amount so that we can deduct payment and provide you with another month's allowance. When this happens, you will receive new inclusive monthly allowances and these will be valid up until midnight of the day before your new monthly renewal date which will be one calendar month later.
  6. By switching to the Big Bundles, you're agreeing to replace your current tariff. Any unused allowances or previous tariffs and rates will be lost and won't rollover to your new tariff. You can only have one tariff active at any time.
  7. If you don't have enough balance for us to deduct payment for the Big Bundle that you've selected, you'll be charged at standard tariff rates.
  8. Standard tariff rates for Big Bundles can be found at http://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-big-bundle-tariff-charges
  9. If you've got a BlackBerry device, you'll need to buy a Bolt On to use your BlackBerry services; you can view all Bolt On options at o2.co.uk/myo2
  10. You must not use your SIM card in or connected to any other device, or in a way that adversely impacts the service to other O2 customers. If we reasonably believe your use doesn't comply with this, we reserve the right to:
     
    1. impose further charges
    2. disconnect your SIM or tariff at any time, having tried to contact you before doing this;
    3. remove inclusive monthly allowances from your account; and
    4. impose network protection controls to protect our network from types of data usage which we think might impact on service at specific times of day and/or locations; this may reduce your speed.
  11. Your information will be treated in accordance with our Privacy Policy, which can be viewed at o2.co.uk/termsandconditions/privacy-policy
  12. O2 reserves the right to remove, vary or amend any element of these Terms. If any of the changes mean you're worse off, we'll let you know by text. These changes will start straightaway.
  13. You can view your remaining tariff allowances by visiting o2.co.uk/myo2 or alternatively you can send BALANCE to 20202 or by calling 4444 which is free from your O2 mobile.
  14. These Terms apply in addition to your standard O2 Pay As You Go service Terms and Conditions. You can see these at o2.co.uk/terms.

Inclusive Minutes and Call Charges

  1. Eligible calls made using your inclusive minutes allowance are counted by the minute not by the second and will be rounded up to the nearest minute. Calls made outside your inclusive minutes allowance to landline and mobiles are charged by the minute, not by the second, and will be rounded up to the nearest minute. Each call charge is then rounded up to the next whole penny. Calls made outside your inclusive minutes allowance to voicemail are charged per call at the standard tariff rate.
  2. Your inclusive minutes allowance can be used for calls (including video calls) made in the UK from your O2 mobile to:
     
    1. UK landlines starting 01, 02 or 03; and
    2. Jersey, Guernsey and Isle of Man landlines; and
    3. Numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage. This currently includes the major mobile operators O2, Everything Everywhere (formerly known as Orange and T-Mobile), Vodafone and 3, and other virtual mobile providers such as Virgin Mobile and Tesco Mobile; and
    4. Calls to voicemail, including access to voicemail menus and voicemail retrieval.
  3. O2 may exclude from your inclusive minutes allowance any calls which we reasonably believe are being used for call forwarding services, onward calling services or numbers that pay a revenue share.
  4. If you have a Bolt On which includes a UK minutes allowance, your inclusive minutes allowance will be used first followed by your Bolt On minutes allowance. This does not apply to the More O2 Minutes and More Minutes Bolt Ons which will always be used before your inclusive minutes allowance.
  5. Once you've used all your inclusive minutes allowance and any Bolt On minutes allowance you may have, any calls made in the UK to numbers which would previously have been included will be charged at the standard tariff rate.
  6. Calls to O2 Customer Service on 4445 from your O2 mobile are free or you can call 0344 809 0222 from any other line. Hours of opening are 8am to 9pm Monday to Friday, 8am to 8pm Saturday and 8am to 6pm Sunday.
  7. Calls to selected telephone help lines are free of charge. A full list can be viewed at o2.co.uk/free
  8. Your inclusive minutes allowance cannot be used for calls made in the UK for the following:
    1. Calls to 08, 05 and 07 service numbers. Charges for calls to these numbers can be viewed at o2.co.uk/servicenumbers
    2. Calls to premium rate and directory enquiries numbers. Charges for calls to these numbers can be viewed at o2.co.uk/premium
    3. Any calls made whilst abroad, including whilst in Jersey, Guernsey and the Isle of Man, will be charged at standard roaming rates, which can be viewed at o2.co.uk/abroad
    4. Any calls made from the UK to an international destination, including Jersey, Guernsey and the Isle of Man mobiles, will be charged at standard international rates, which can be viewed at o2.co.uk/international

Inclusive Texts and Message Charges

  1. Your inclusive texts allowance can be used for texts sent in the UK to 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage. This currently includes the major mobile operators O2, Everything Everywhere (formerly known as Orange and T-Mobile), Vodafone and 3, and other virtual mobile providers such as Virgin Mobile and Tesco Mobile.
  2. O2 may exclude from your inclusive texts allowance any texts sent to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.
  3. If you have a Bolt On which includes a UK texts allowance, your inclusive texts allowance will be used first followed by your Bolt On texts allowance.
  4. Once you've used all your inclusive texts allowance and any Bolt On texts allowance you may have, any UK texts sent to UK mobiles will be charged at the standard tariff rate.
  5. Your inclusive texts allowance cannot be used for:
    1. Texts sent to 08, 05 and 07 service numbers. Charges for texts to these numbers can be viewed at o2.co.uk/servicenumbers
    2. Texts sent to premium rate numbers. Charges for texts to these numbers can be viewed at o2.co.uk/premium
    3. Any texts sent whilst abroad, including whilst in Jersey, Guernsey and the Isle of Man, will be charged at standard roaming rates, which can be viewed at o2.co.uk/abroad
    4. Any texts sent from the UK to an international destination, including Jersey, Guernsey and the Isle of Man mobiles will be charged at standard international rates, which can be viewed at o2.co.uk/international
    5. Any chargeable messages you receive.
    6. Picture messages or video messages which are not included in your inclusive texts allowance and are charged at your standard tariff rate

Inclusive Data and Data Charges

  1. Your inclusive data allowance can only be used in the UK. When using your phone whilst abroad, data will be charged at standard roaming rates. For details, visit o2.co.uk/abroad
  2. If you have a Bolt On which includes a UK data allowance, your inclusive data allowance will be used first followed by your Bolt On data allowance. This does not apply to the Web Daily Bolt On which will always be used before your inclusive data allowance.
  3. After you've used your inclusive data allowance and any Bolt On data allowance you may have, you'll be charged at standard tariff rates when using data in the UK subject to a daily fair usage. See Pay As YouGo Web Daily, Web Daily Bolt On, Monthly Data Bolt Ons, The Works One Off Bolt On and The Snack One Off Bolt On Terms and Conditions at o2.co.uk/terms for full details.
  4. A day is based on from 00:00 to 23:59 UK time.
  5. You can use O2 UK's 2G (GPRS and Edge), 3G and 4G data networks when using your inclusive data allowance.
  6. In order to use our 4G data network, you will need a 4G enabled device with 4G coverage.
  7. To use any of O2's data services, your mobile must be data compatible and enabled for the type of data network you want to access. Access to data services is subject to network coverage.
  8. All data usage must be for your private, personal and non-commercial purposes.