This page tells you about the charges for calls from the UK to special numbers, which do not form part of your inclusive minutes allowance on any Pay Monthly tariffs or your free minutes allowance on any Pay & Go tariffs.
The table below gives you the cost per minute for calling Non Geographic numbers.
|Non Geographic numbers||Pay Monthly||Pay & Go (Simplicity and Pay & Go Go Go)†||Pay & Go (All other tariffs)†|
|076||In allowance standard rate||40p (some charged £1.50 click here)||40p (some charged £1.50 click here)|
Jersey, Guernsey , Isle of Man
|In allowance standard rate||35p||35p|
|07 non-mobile and call forwarding services (click here for more information)||In allowance standard rate||25p||25p|
|090 / 091||Click here for more information on Premium Rate numbers|
|118 Numbers||Click here for more information on Directory Enquiries numbers|
|101 non-emergency||15p per call||15p per call||15p per call|
For Pay Monthly our minimum call charge is 12p for calls not forming part of your inclusive allowance, except for: calls to 0871 which have minimum call charge of 2p; all other calls to 08 numbers that have minimum charge of 5.1p; and calls to 070 numbers that have a minimum call charge of 2p.
For Pay & Go there is a 1 minute minimum call charge
* You usually have to dial the number without the first '0'.
Changes to special numbers
From 4 December 2013, we're removing some numbers ranges from your inclusive minutes, as the costs are much higher than standard mobile or landline.
Temporarily Suspended Numbers
The following numbers have been temporarily barred as O2 is currently in dispute with the providers of these services. We are trying to resolve this so that access can be restored.
079785, 078225, 079789, 078730, 078931, 079118, 079112, 078223, 079780, 0871955, 074060*, 074061*, and 074062*
There are some 0800 numbers, normally Telephone Helplines, which are free to call from the UK, for example: 0800 1111 (ChildLine), 0800 441111 (Bullying Helpline), 0800 400222 (ChildLine – Textphone), 0800 555111 (Crimestoppers) and 0800 7383773 (0800 Reverse). 111 (NHS 111 service) is also a free number.
Calls to these free numbers will not be taken from your inclusive minutes allowance on any Pay Monthly tariffs, or your free minutes allowance on any Pay & Go tariffs.
It is also free for Pay Monthly customers to call O2 Customer Service numbers.
Click here for a full list of numbers which are free to call for O2 customers.
Ofcom has introduced 03 numbers as an alternative to chargeable 08 numbers e.g 0870.
Calls to 03 numbers will cost the same as other standard fixed line numbers (starting 01 or 02), and are included as part of any inclusive or free minutes allowances on O2 tariffs.
For more information, please see: http://www.ofcom.org.uk/media/news/2007/02/nr_20070213b