Premium Rate Numbers
If you make lots of Voice or Video Premium Rate calls, it's a good idea to check our website regularly for the latest prices. This is because Premium Rate numbers tend to be operated by third parties - and they can't all notify you separately as and when they change.
You'll find all our prices for Premium Rate numbers operated by third parties in the link at the bottom of the page. We'll keep the site regularly updated with any changes, so you know what's what.
Premium Rate and Customer Services numbers that we operate are not affected by price changes. However, if on occasion we do need to adjust them, we'll let you know in the usual way, in accordance with your terms & conditions.
Premium Voice Short Codes
Voice short codes are popular with TV shows and increasingly being used by utility providers, to enable dedicated access to their service from a mobile phone. We're changing the way we categorise voice short codes. From now on we'll only class voice short codes as premium when they are linked to a fixed line service that is a premium rated number (09xx). All other Voice Short Codes will be classed as non-premium and therefore won't be effected by a premium rate bar on your account, as they will align to 08XX numbers.
Barring and unbarring access to Premium Rate Services
If you are unable to call a Premium Rate number either direct or via a voice short code, it may be because your account has been set up with barring access to 09 numbers. Premium Rate call barring is a service that bars Premium Rate calls that are made from your mobile phone and is in place when you originally purchase your contract with O2. The bar can be removed on your request but only after three months of clear billing history.
Ready to check the prices?
A minimum charge of 1 minute applies, except for those charged at a 'per call' rate.