Retail Price Index (RPI) and your Pay Monthly airtime tariff
Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. We use the RPI rate announced in February to adjust your bill in April.
RPI is a widely recognised measure of the general level of inflation and several industries use it as a guide on whether to adjust prices, as well as by how much. If you're on O2, RPI can impact your Pay Monthly tariff, including your O2 Refresh Airtime Plan (but not the Device Plan), your sim only tariff, standard tariff and mobile broadband tariff.
For Business customers, RPI can impact all eligible mobile voice monthly line rental charges, mobile broadband tariffs and Pop Up Office tariffs.
If you joined or upgraded before 20 February 2015, you would've received a message from us telling you about the adjustment and how it impacts your contract. If you joined or upgraded after this date, we'd have told you about it before you'd signed up.
If you are joining or upgrading after 26 March 2015, your bill will be adjusted in April 2016, by the Retail Price Index (RPI) rate of inflation announced in the preceding February.