Retail Price Index (RPI) and your Pay Monthly airtime tariff
Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. This rate is announced in February and your bill will be adjusted by this amount in April.
RPI is a widely recognized measure of the general level of inflation and several industries use it as a guide on whether to adjust prices, as well as by how much. If you're on O2, RPI can impact your Pay Monthly tariff, including your O2 Refresh Airtime Plan (but not the Device Plan), your sim only tariff, standard tariff and mobile broadband tariff.
For Business customers, RPI can impact all eligible mobile voice monthly line rental charges, Business Essentials airtime plan (not device plan), SIM only tariffs, mobile broadband tariffs and Pop Up Office tariffs.
This year's RPI was published on 14 February and is 2.6%.
If you have joined or upgraded before 13 February 2017, we'll be sending you a message soon telling you about the adjustment and how it impacts your contract. If you joined or upgraded after this date, we'd have told you about it before you'd signed up.
From April onwards, as well as changes to your monthly airtime bill, we’ve also increased charges for calls outside your monthly allowance (not applicable to business customers). Charges for international calls and other additional services have also changed – unless you have a business tariff or mobile broadband tariff.