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Special numbers

From 1 July 2015, we’re changing the way these numbers are charged for. The changes are designed to make the cost of calls clearer.  Find out more.

This page tells you about the charges for calls from the UK to special numbers, which do not form part of your inclusive minutes allowance on any Pay Monthly tariffs or your free minutes allowance on any Pay & Go tariffs.

The table below gives you the cost per minute for calling Non Geographic numbers.

Non Geographic numbers Pay Monthly Pay & Go (Big Bundles, Simplicity and Pay & Go Go Go) Pay & Go (All other tariffs)
05 20.4p 20p 15p
070 66p 66p 66p
076 40p 40p (some charged £1.50 click here) 40p (some charged £1.50 click here)
Jersey, Guernsey, Isle of Man - landline or mobile (click here for more information) 35p 35p 35p
07 non-mobile and call forwarding services (click here for more information) 25p 25p 25p
080 * 20.4p 20p 15p
080880 Free Free Free
0820 20.4p 20p 15p
0843 20.4p 20p 25p
0844 20.4p 20p 25p
0845 20.4p 20p 25p
0870 20.4p 20p 25p
0871 35.8p 35p 35p
0872 20.4p 20p 15p
0873 20.4p 20p 25p
101 non-emergency 15p per call 15p per call 15p per call
111 NHS Free Free Free
116 Free Free Free

Some 0800 numbers are free:
Click here for more information on 0800 numbers

090 / 091 numbers:
Click here for more information on Premium Rate numbers

118 numbers:
Click here for more information on Directory Enquiries numbers

For Pay & Go and Pay Monthly there is a 1 minute minimum call charge

* You usually have to dial the number without the first '0'.

It is also free for Pay Monthly customers to call O2 Customer Service numbers.

03 Numbers

Ofcom has introduced 03 numbers as an alternative to chargeable 08 numbers e.g 0870.

Calls to 03 numbers will cost the same as other standard fixed line numbers (starting 01 or 02), and are included as part of any inclusive or free minutes allowances on O2 tariffs.

If you're not sure about any techy terms, check out our jargon buster

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