Help and Support

Texts and picture messages

Texts and picture messages

You might be charged for a picture message (MMS) when you thought you’d sent a text (SMS). This could be because your text has turned into a picture message.

A text might turn into a picture message because:
  • there are pictures or attachments in the message
  • you’ve included a symbol, emoticon or emoji
  • you’re sending a group text
  • the message is too long
  • the message has a subject line
  • you’re texting an email address.
This can happen on any network and is beyond our control. Your phone will usually tell you if it’s converting a text message into a picture message.

To stop this happening, keep messages within the character limit. Remove pictures, sounds and smileys from your messages. Sometimes your phone will convert a text to an MMS when you send a group message so try sending the message individually or to smaller groups.

Older phones like the Samsung Galaxy S1, S2, S3, S4 and the Galaxy Note 1, 2, 3 and the Galaxy Ace will change a text into a picture message if it includes certain smileys or symbols. If you’ve got one of these devices, you can switch the function off. Go to Messaging > Settings > Text Messages > Input mode > choose Unicode instead of Automatic.

If you’re having this issue with a different device, take a look at the manual. You might need to contact the manufacturer to find out how to switch the function off.

Was this information helpful? Yes | No

Thank you for sending your feedback.

Topics from O2 Community

Can't find what you're looking for?

Give us a moment

We're just checking to see if there's an available agent.

Live Chat - Busy

All our agents are currently busy, please try again later.

Live Chat - Offline

The service is currently offline.