Help and Support

Additional charges

Additional charges

Going over your monthly allowance of texts and minutes is the most common reason for an unexpectedly high bill. When this happens, you'll be charged at our standard rate.

You might also be charged extra for:
  • making calls, sending texts or using data abroad
  • sending texts to premium rate services, such as voting in a TV competition
  • using your phone to make a purchase, such as buying wifi on trains
  • making calls to non-geographical or premium rate phone numbers
  • calling a directory enquiry service.

For more information about extra charges that might appear on your bill, take a look at our Other numbers and charges page.

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