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Terms & conditions

Digital prepaid Mastercard® Promotion

Terms and Conditions

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”).

The Promoter

  1. The Promoter is Telefonica UK Limited, 500 Brook Drive, Reading, Berkshire, RG2 6UU (“O2”) (the “Promoter”).

Promotion Period and Qualifying Purchase

  1. The Promotion Period for qualifying Apple handsets and SIMO tariffs will commence at 00:01 (BST) on 8th February 2024 and close at 23:59 (GMT) on 6th March 2024 (“Promotion Period”).
  2. The Promotion Period for qualifying android handsets will commence at 00:01 (BST) on 8th February 2024 and close at 23:59 (GMT) on 3rd April 2024 (“Promotion Period”).
  3. The promotion is only available to O2 customers who are new or re-signing that make a Qualifying Purchase during the Promotion Period. 
  4. A Qualifying Purchase is an order of an eligible handset or SIM only contract made during the Promotion Period purchased on directly from O2 on a pay monthly tariff (“Qualifying Purchase”)
  5. Qualifying Purchases received after the corresponding closing date will be invalid.
  6. Once the Qualifying Purchase is made customers will be eligible to claim a digital prepaid Mastercard® as listed in Table 1 below (the “Gift”) upon purchasing a new (i.e. not second hand, refurbished or ex-display) handset, tablet, watch or SIM only contract listed in Table 1 (each a “Promotion Product”) from O2 within the corresponding Promotion Period, subject to full compliance with these Promotion Terms and Conditions.
  7. The promotion is subject to availability and may be withdrawn at any time.
  8. To qualify for the Gift, your contract must remain active, and you must not have returned your Qualifying Purchase or cancelled your SIM only contract within 60 days of purchase.
  9. Maximum of 1 (one) Gift per customer regardless of number of handsets or tariffs purchased including those exchanging handsets on Switch up.
  10. If the Gift is not received within 65 days of purchasing the Qualifying Purchase and you remain on an eligible contract, then you should contact our Customer Service team via support@o2claim.co.uk or on 0345 600 2098 (lines are open Monday-Sunday 8am-8pm).
  11. Gifts are non-transferable and there is no cash alternative. In the event of unforeseen circumstances, the Promoter may substitute the Gift with another Gift of equivalent value at its own discretion.
  12. We reserve the right to cancel and/or amend these terms and conditions and/or the promotion at any stage but we will only do so for reasons outside of our reasonable control. We will endeavour to minimize the effect of such cancellation or amendment on participants in order to avoid disappointment, which may include providing an alternative Gift if the original Gift becomes unavailable for any reason.

Eligibility

  1. To be eligible to participate in the promotion you must be a legal resident (aged 18+) of either the United Kingdom (including Isle of Man or Channel Islands) or the Republic of Ireland (“Individual Participant”) or a company registered in one of the same (“Company Participant”). For the avoidance of doubt, within these Terms and Conditions the term “Participant” shall be taken to refer to both Individual Participants and Company Participants (and the applicable plural) unless stated otherwise.
  2. To be eligible to participate in the promotion you must submit a valid claim via the claim website at www.o2claim.co.uk within 30 days of purchase.

  3. To be eligible to participate in the promotion you must provide an active email address and phone number when you submit your claim.

Table 1 – Promotion Products and Gift

Promotion Product Qualifying Tariff Promotional Period Gift
Apple Handsets
  • iPhone 15 Pro Max 256GB
  • iPhone 15 Plus 128GB
125GB and above pay monthly contract 8th February 2024 – 6th March 2024 £150 digital prepaid Mastercard®

Android Handsets

  • Samsung Fold 5
  • Samsung Flip5
  • Samsung S23 FE
  • Google Pixel 7a
  • Moto Razr 40
30GB and above pay monthly contract 8th February 2024 – 3rd April 2024 £200 digital prepaid Mastercard®

Android Handsets

  • Google Pixel 8
  • Google Pixel 8 Pro
30GB and above pay monthly contract 8th February 2024 – 3rd April 2024 £250 digital prepaid Mastercard®
SIM only contracts
  • 150GB Plus Plan tariff
150GB Plus Plan SIMO (24 month contract) 8th February 2024 – 6th March 2024 £100 digital prepaid Mastercard®
SIM only contracts
  • £150 digital prepaid Mastercard®
  • Unlimited Plus Plan tariff
Unlimited Plus Plan SIMO (24 month contract) 8th February 2024 – 6th March 2024 £150 digital prepaid Mastercard®
  1. To qualify for this promotion, the Promotion Product must be purchased either directly from the O2 website or over the phone via our O2 contact centre or in an O2 store.
  2. Digital prepaid Mastercard® must be activated within 90 days of issuance.
  3. The balance on the digital prepaid Mastercard® will be valid for 12 months from the date of card issue and expires by the date displayed on the front of your card within your online account. Once expired, you will no longer be entitled to the funds on the card.
  4. Fulfilment of the Gift will be managed by Blackhawk Network EMEA Limited on behalf of O2.
  5. Digital prepaid Mastercard® is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Incorporated. Further terms and conditions apply, see www.o2claim.co.uk

Privacy and Data Protection

  1. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the promotion and for managing the redemption process. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: https://www.o2.co.uk/termsandconditions/privacy-policy. The Participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.
  2. Other than as set out in these Terms and Conditions, the details and information provided by the Participant when entering the promotion or claiming the Gift will not be used for any other purpose, nor shall they be passed to any third party.

General

  1. The Promoter shall not be liable for any interruption to the promotion whether due to force majeure or other factors beyond the Promoter’s control.
  2. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the promotion.
  3. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the promotion.
  4. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.
  5. By participating in this promotion, you agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the promotion, including without limitation, awarding, acceptance, receipt, possession, use and/or misuse of the Gift. The above limitation of liability shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of Promoter’s negligence.
  6. The promotion is governed by the law of England and Wales.

 

 

 

 

 

This card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Incorporated.