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Terms & conditions

Priority Ticket Offers

Priority Tickets T&Cs

  1. Priority Ticket offer - Details of available Priority Ticket offers are detailed on our Priority website ( and our Priority app. Priority Tickets are reserved as Priority Tickets for O2 customers from the general public sale of tickets. There are a limited number of Priority Tickets available for purchase via this method. Tickets will be sold on a 'first come first served' basis. O2's Priority Ticket offer does not guarantee access to the best seats. The tickets available via Priority Tickets will be comprised of a broad range of seats for each show and when purchasing tickets, customers have the option to choose where to sit from the range of seats available within the ticket allocation.
  2. Offer Period - The Priority Ticket offer will only be available for a limited time while the offer is promoted on the Priority site or Priority app or until the total number of Priority Tickets available for that gig are sold out, if earlier. Applications for tickets received after this date and time will not be successful. The Offer Period may coincide with the general public sale of tickets and, if so, customers may also wish to attempt to purchase tickets through the general public sale of tickets.
  3. O2 customers only - This Priority Ticket offer is open to anyone who is a customer of O2 in the UK or Northern Ireland. Priority Tickets are sold to O2’s consumer customers only. If you are a business or trader, or acting on behalf of a business or trader, then you should not purchase Priority Tickets. Any tickets purchased by businesses or traders in breach of these conditions may be cancelled and you may be prevented from accessing Priority benefits in the future. No third party or agency applications will be accepted. O2 reserves the right to verify the eligibility of applicants. O2 may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an applicant and the tickets may be withheld until and unless O2 is satisfied with the verification.
  4. Applications - O2 customers can apply to purchase Priority Tickets from the authorised ticket agent or ticketing partner of the applicable venue ("Ticketing Partner"), which may include Ticketweb, TicketMaster or AXS, as applicable. Applications to purchase Priority Tickets should be made via the Priority site or Priority app by following the link to the applicable Priority Ticket offer. Only one application per person and per mobile phone number (if applicable) is allowed. There is a limit to the number of Priority Tickets that can be purchased per application and this limit will be advised when purchasing tickets ("Maximum Ticket Number"). Standard Ticketing Partner purchase policy applies to all ticket purchases. Capacity restrictions may apply during busy periods.
  5. Cancellation or refusal of ticket purchases - Ticket purchases may be refused or cancelled in the following circumstances:
    • 1. More tickets than the Maximum Ticket Number are requested;
    • 2. The total number of Priority Tickets for the gig have sold out;
    • 3. The person attempting to purchase tickets does so outside of the Offer Period;
    • 4. O2 or the applicable Ticketing Partner reasonably believe that the person attempting to purchase tickets has already applied for Priority Tickets to the gig;
    • 5. O2 or the applicable Ticketing Partner reasonably believes that the sole purpose of the purchase is to enable commercial re-sale of the tickets.
    • 6. The person attempting to purchase tickets is a business or trader or acting on behalf of a business or trader.
  6. Venue Terms and Conditions - Entrance to the gig is subject to the standard conditions of entry specified by the applicable venue.
  7. Cancellation - Gigs may occasionally be cancelled after publication of a Priority Ticket offer for reasons outside O2's control. O2 will endeavour to promptly update any relevant information but O2 will not be liable for any change of date or venue or cancellation of any gig.
  8. When you apply for Priority Tickets and/or purchase Priority Tickets or register to receive Priority Ticket information, we will collect information directly and indirectly from you, such as your telephone number and email address and Priority Ticket offers of interest. Your information will be collected and used in accordance with our privacy policy . In particular, we may use and analyse information about you in order to provide you with Priority Ticket offers, process your applications, verify that you are an authorised user for security purposes, enhance and personalise the Priority Tickets that we offer you and to send information to you about our products and Services from time to time by phone, post, email, text, MMS or other means (subject to any objection or preference you may indicate when submitting your preferences to us). We may disclose your personal information or usage of our service to certain third parties such as our partners, ticketing agencies, venues, agents and subcontractors
  9. O2 and the applicable Ticketing Partner's decision as to ticket allocations is final and no correspondence will be entered into. Applications and ticket purchases not complying with these terms and conditions will be invalid.
  10. O2 accepts no responsibility for incorrectly completed, lost, delayed or unprocessed online purchase transactions.
  11. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  12. O2 reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  13. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  14. The promoter of this Priority Ticket offer is Telefónica UK Limited, 500 Brook Drive, Reading, Berkshire, RG2 6UU, United Kingdom ("O2").