The Essentials
Your agreement is with Telefonica UK Limited, trading O2 ("O2", "we", "us" or "our"). We are registered in England (company number 01743099). Our registered office is at 500 Brook Drive, Reading, Berkshire, RG2 6UU and VAT number GB 386 4146 72.
We are authorised and regulated by the Financial Conduct Authority (Reference Number 718822). You can check this on the Financial Conduct Authority’s Website at www.fca.org.uk.
These terms apply if you take out a household saver connection for personal use.
Capitalised words have specific meanings. We explain these words where they first appear, or in the table at the end of these terms. When we use words such as "for example.", "including" or "such as", we are giving examples only.
If you need these terms in a different format (for example, large print, Braille, audio or another language), please call 202 (free from an O2 mobile) or email accessforyou@o2.com and we will do our best to help.
These Terms
6. These terms apply to household saver. They are in addition to your Airtime Agreement and any applicable Device Plan. Your Airtime Agreement and Device Plan continue to apply and remain the main agreements between you and us for the supply of your airtime services and any device financed under a Device Plan.
7. If these terms say something different from your Airtime Agreement about household saver, these terms will apply.
8. We may make reasonable changes to these terms where required by law, to correct errors, or to clarify how household saver works.
About household saver
9. Household saver lets eligible customers add selected pay monthly connections to their account on lower priced household saver tariffs.
10. You can add a household saver connection to your account online, over the phone or in one of our O2 stores. If you meet the eligibility requirements, you'll be able to view available household saver tariffs and pricing while you're shopping.
Eligibility
11. To get a household saver connection, you must already have a qualifying connection on your O2 account or buy a qualifying connection and a household saver connection at the same time.
12. The eligibility requirements for household saver, including which plans and products form a qualifying connection, may change from time to time. We may also change which sales channels have access to the household saver.
13. We may introduce new household saver tariffs, remove existing household saver tariffs (including availability on specific devices) or withdraw household saver from sale.
14. Any changes to household saver and household saver tariffs will apply only to new purchases.
15. The eligibility requirements and household saver tariffs available to you will be those offered at the time you place your order. This means that a household saver tariff that is available when you first view household saver may not be available when you later look to place your order. We'll explain the eligibility requirements and available household saver tariffs before you place your order.
16. We may use information held about your account and connections to assess whether you satisfy the eligibility requirements.
Your Account
17. Household saver connections will be added to the same account as the qualifying connection.
18. This means the same account holder will be responsible for both the qualifying connection and any household saver connections in accordance with the Airtime Agreement.
19. Household saver connections can be changed, upgraded or cancelled separately to other connections on the account, subject to the Airtime Agreement.
Household saver tariffs
20. If you meet the eligibility requirements, you can add additional connections to your account on selected household saver tariffs.
21. The applicable price, allowances, services, features and other tariff details will be confirmed to you before you place your order for the additional connections.
Losing Eligibility and Upgrades
22. If you cancel your qualifying connection within 30 days of taking out a household saver connection, and do not have another qualifying connection on your account, you will no longer be eligible for any household saver connections on your account. In that situation:
22.1 we will move the affected household saver connection/s onto a comparable 30 day rolling pay monthly tariff at our then current prices, with the same or similar data allowance and plan type.
22.2 we will contact you first (for example, by email) to explain the change.
22.3 if we move you to a different tariff, you can still cancel your airtime services for that household saver connection in line with the cancellation rights set out in the Airtime Agreement.
22.4 if you do cancel your Airtime Agreement, this will only end the airtime services for that household saver connection. If you have a Device Plan, it will continue separately under its own terms. You will still need to make any remaining payments due under the Device Plan.
22.5 if there is a delay in moving you to a different tariff, this will not affect our right to do so later.
23. If you cancel your qualifying connection more than 30 days after taking out a household saver connection, you can keep your household saver connection until you next upgrade.
24. If you later change or upgrade a connection on your account, we may reassess whether you meet the eligibility requirements that apply at that time for household saver. Even if you meet those eligibility requirements, household saver may not be available for that change or upgrade at that time.
Multisave Customers
25. These terms do not apply to the legacy Multisave offer, which remains subject to its own terms.
26. You cannot receive both a Multisave discount and a household saver tariff saving on the same connection at the same time.
27. This means that if you move from a Multisave offer to a household saver tariff:
27.1 any applicable Multisave discount will end; and
27.2 these terms will apply instead.
Other Discounts and Offers
28. Household saver may not be available together with certain discounts, promotions, offers, benefits or programmes. Details of any applicable restrictions will be made available to you before you place your order.
Words We Use in These Terms
29. Some words we use in these terms have special meanings. These meanings apply wherever the word starts with a capital letter.
| “Airtime Agreement” | Your agreement with us relating to the airtime service you receive from us, including your calls, texts, data, and any included features associated with the relevant connection. |
|---|---|
| “Device Plan” | A separate agreement that allows you to pay for your device in monthly instalments. It may be with us or one of our finance providers. |
| “Household saver Connection” | A connection on a household saver tariff. |
| “Household saver tariff” | A lower priced airtime tariff identified by us as forming part of the household saver offer. |
| “Qualifying Connection” | An eligible pay monthly connection which qualifies a customer to add a household saver connection. |