Blue O2 bubbles

Terms & conditions

Tariffs for iPhone terms (Feb 2008)

GENERAL

  1. Connection to an iPhone tariff is subject to status, credit-check, payment by direct debit and an 18 month minimum term O2 contract. You can change to another iPhone tariff a maximum of once per month. Please visit o2.co.uk/iPhone for details of how to do this. You are not able to connect or change to a general O2 Pay Monthly tariff if you have an iPhone.
  2. If you end your contract during the 18 month minimum term, you will be required to pay the applicable monthly charge for your tariff until the end of the minimum term.
  3. Your bill will be available to view online and you will not receive a paper bill.

  4. UNLIMITED DATA / WIFI EXCESSIVE USAGE POLICY

    Your O2 tariff for iPhone allows you unlimited use of Telefónica UK Limited's Edge / GPRS networks and The Cloud's UK Wireless LAN network and the BT Openzone Wireless LAN network, for personal internet use, email and Visual Voicemail (VVM) on your iPhone only. All usage must be for your private, personal and non-commercial purposes.

    You may not use your SIM Card:

    • a. in any other device; or
    • b. use your SIM Card or iPhone to allow the continuous streaming of any audio / video content, P2P file sharing; or
    • c. use them in such a way that adversely impacts the service to other customers of O2 or The Cloud or BT Openzone.

    If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission or disconnect your tariff at any time, having attempted to contact you first.

CALLS AND MESSAGES

  1. Inclusive minutes on O2 Pay Monthly tariffs for iPhone can be used for calls made in the UK to:
    • a. standard UK landlines (starting 01, 02 or 03); and
    • b. 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion),

      all provided that O2 may exclude from your inclusive minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.

  2. All tariffs include access to voicemail menus and voicemail retrieval at no extra charge. Calls to voicemail are not decremented from your inclusive allowance. Visual Voicemail is accessed as part of your inclusive data allowance. Calls to selected telephone helplines are also free of charge and not decremented from your inclusive allowance. A full list can be viewed at: www.o2.co.uk/mobilestariffs/tariffs/freenumbers
  3. Inclusive minutes can not be used for calls made in the UK to:
    • a. 1. non-geographic numbers (starting 08, 05) which are charged at 20p per minute, except calls to 0871 numbers which are charged at 35p per minute;
    • b. 2. non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Mann), which are charged at 25p per minute, except Jersey, Guernsey and Isle of Mann numbers which are charged at 20p per minute, 076 numbers which are charged at 35p per minute and 070 numbers which are charged at 50p per minute. A list of the 07 numbers which are not included in your inclusive minutes and their charges can be viewed at www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. Please note that it is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
    • c. 3. premium rate and directory enquiries numbers where special charges apply.
  4. As a promotional offer, calls made to "special" 07 numbers (other than 07744, 07755 and 070) will be included in your inclusive minutes allowance until 30 September 2008. If you use these numbers you will be reminded that the promotional period is coming to an end before charges commence.
  5. Once you have used all your inclusive allowances, any calls made in the UK to numbers which would previously have been included will be charged at 20p per minute
  6. Any calls made from abroad (including Jersey, Guernsey and the Isle of Mann) or to an international destination from within the UK will be charged at discounted roaming rates with International Traveller Service (ITS) which is included as standard on all iPhone tariffs. These rates can be viewed at: www.o2international.co.uk/.
  7. Inclusive messages can be used for texts sent in the UK to UK mobiles, and texts sent from abroad. Sending one UK text uses one message and sending one text to the UK from abroad uses four messages.
  8. Texts sent to international numbers from the UK are excluded from the inclusive message allowance and are charged at 12p with ITS
  9. Once you have used all your inclusive allowance any messages sent in the UK to UK mobiles be charged at 12 p per message and any messages sent from abroad will be charged at ITS roaming rates.
  10. Unused inclusive minutes and messages cannot be carried forward one month to the next on any iPhone tariffs. Existing customers transferring to an iPhone tariff will lose any accrued allowances.
  11. Unless otherwise stated, call prices include VAT, are quoted by the minute, and are charged in one second increments. Each call is charged excluding VAT and then rounded-up to the nearest penny. VAT is then added to the total of all charges on your bill.
  12. Minimum call charge is 5p for calls outside your inclusive allowance, except calls to premium rate numbers where special charges apply.
  13. Prices are correct at time of going to print but are subject to change.

INTERNATIONAL TRAVELLER SERVICE (ITS)

  1. ITS rates are charged in pence per minute rounded up to the nearest penny, and apply all day.
  2. For calls made abroad minimum charge is one minute, then charged in 15 second increments, rounded up to the nearest penny.
  3. Calls received while abroad are charged in one second increments, rounded up to the nearest penny.

DATA

  1. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). Data usage is rounded to the nearest kilobyte on a daily basis and charges are rounded up to the nearest 1p.
  2. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
  3. Your inclusive data allowance does not cover data roaming. Data roaming rates can be viewed at o2.co.uk/iPhone. Please note that you may be charged significant amounts for data usage if you use your iPhone outside the UK.
  4. UNLIMITED DATA / WIFI EXCESSIVE USAGE POLICY

    Your O2 tariff for iPhone allows you unlimited use of Telefónica UK Limited's Edge / GPRS networks and The Cloud's UK Wireless LAN network, for personal internet use, email and Visual Voicemail (VVM) on your iPhone only. All usage must be for your private, personal and non-commercial purposes.

    You may not use your SIM Card in any other device, or use your SIM Card or iPhone to allow the continuous streaming of any audio / video content, P2P or file sharing or use them in such a way that adversely impacts the service to other customers of O2 or The Cloud. If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission or disconnect your tariff at any time, having attempted to contact you first.

PAID FOR BOLT ONS TERMS

  1. The following Paid for Bolt Ons can be added to your iPhone tariff for £7.50/month each, subject to the terms below:
    • a. Unlimited O2 to O2 calls;
    • b. Unlimited Weekend calls;
    • c. Unlimited landline calls;
    • d. 200 extra anytime minutes;
    • e. Unlimited texts (not available for customers who purchase their iPhone from the Carphone Warehouse).
  2. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
  3. You must provide one month's notice to O2 if you wish to cancel your Paid for Bolt On by calling the customer care number on your monthly bill.
  4. Paid for Bolt Ons are available through O2 Retail, O2 Online and indirect channels unless stated otherwise.
  5. Customers on eligible tariffs can choose as many Paid for Bolt Ons as they wish from the available selection.
  6. Paid for Bolt On allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.
  7. If the Distance Selling Regulations apply, once your Bolt On is activated you will not be able to cancel under the Regulations. Your statutory rights are unaffected.

CALL (MINUTE) BOLT ON TERMS

  1. Call (minute) Bolt Ons include:
    • a. Unlimited O2 to O2 calls,
    • b. Unlimited Weekend Calls,
    • c. Unlimited Landline Calls; and
    • d. 200 Extra Anytime Minutes.
  2. Call (minute) Bolt Ons include calls to numbers forming part of your tariff's inclusive minutes allowance except as follows:
    • a. Calls forming part of the Unlimited O2 to O2 calls Bolt On include calls to other O2 mobiles only;
    • b. Calls forming part of the Unlimited Weekend Bolt On include calls between 00:00 am Saturday and 23:59 Sunday only; and
    • c. Calls forming part of the Unlimited Landline Calls Bolt On include calls to standard UK landlines only (starting 01, 02 or 03).
  3. All unlimited call (minute) Bolt Ons allow you to make unlimited calls on your mobile phone for private, personal and non-commercial purposes. You may not use your SIM Card:
    • a. in, or connected to, any other device; or
    • b. in a way that adversely impacts the service to other O2 customers.
  4. If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your Bolt On or tariff at any time, having attempted to contact you first.

TEXT BOLT ON TERMS

  1. The Unlimited Text Bolt On includes texts sent in the UK to UK mobiles only.
  2. The Unlimited Text Bolt On allows you to send unlimited texts from your mobile phone for private, personal and non-commercial purposes. You may not use your SIM Card:
    • 1. in, or connected to, any other device; or
    • 2. in a way that adversely impacts the service to other O2 customers. If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your Bolt On or tariff at any time, having attempted to contact you first.
  3. If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your Bolt On or tariff at any time, having attempted to contact you first.

These tariff terms apply in addition to the terms of your airtime agreement above.