Personal | Business
O2 Logo White
Shop

Phones

PhonesUpgradesApple iPhoneiPhone 18 ProSamsung Galaxy phonesRefurbished phones

Tablets, laptops and dongles

TabletsApple iPadAndroid tabletsLaptopsDongles and mobile wifi

Sims and Tariffs

Pay Monthly SIMsPay As You Go SIMsTariffsInternationalTop-upEssential Plan

Accessories and more

Tech and accessoriesApple WatchSmartwatchesAirPodsComing soonGreat deals
Why O2

Flexibility

O2 Switch upO2 custom plansMultisaveO2 RecycleClick and collect

Perks

O2 ExtrasVoltPriority tickets and offersPerks at O2 venuesPay As You Go Rewards

Services

Manage your accountKeeping kids safe onlineIdeas and Inspiration

Connected

Coverage checkerNetwork coverage5G coverageO2 WiFiUsing your phone abroad

Live bigger with Volt

Discover extra benefits
O2 bubbles

See all the reasons to choose O2

Why join O2?
Help

Top queries

Track my orderSim cardTop-upPersonal hotspotCollection and delivery

Device help

How to use your deviceFaulty deviceDevice health checkLost or stolenCheck O2 community

Managing your account

My O2Your billPaymentsPremium chargesYour Data Hub

Other ways to get help

Help and supportStore locatorNetwork statusContact us
My O2SearchShop
  • Find a store
  • Check our network
  • Sign in to My O2
  • Track my order
  • Search

Popular in shop

  • iPhone 16 Pro Max
  • iPhone 16 Pro
  • iPhone 16
  • Apple Watch Series 10
  • Apple iPad A16
  • Samsung Galaxy S25 Ultra
  • Samsung Galaxy S25
  • Samsung Galaxy Z Flip6
  • Google Pixel 9 Pro XL
  • Google Pixel 9 Pro
  • SIM Only Deals
  • Virgin Media broadband deals

Help and Support

  • Help home
  • Contact us
  • My O2
  • Collection and delivery

Shop

  • Phones
  • Tablets
  • Pay Monthly SIM
  • Collection and delivery
  • Virgin Media O2 Joint Venture
  • Facebook
  • Youtube
  • X
  • Instagram
  • About O2
  • Better Connections Plan
  • Careers
  • News & PR
  • Sponsorship
  • Virgin Media and O2
  • Accessibility
  • Terms & Conditions
  • Privacy policy
  • Cookie policy
  • Modern Slavery Statement

©2026 Telefonica UK Limited

In relation to consumer credit, Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822)

  • O2
  • Find an O2 store

  • O2 Shop Bishop Auckland

Visit O2 Bishop Auckland to explore our wide range of mobile phone deals, including Samsung and Apple phones, SIM cards, and more. Take advantage of exclusive perks with Priority, such as rewards, experiences, and early access to gig tickets 48 hours before general release. Whether you need advice on the latest gadgets or help setting up your new device, we're here to help.

Opening Times

Closed

Friday
9 Oct

9:00 AM - 5:30 PM

Saturday
10 Oct

9:00 AM - 5:30 PM

Sunday
11 Oct

10:00 AM - 4:00 PM

Monday
12 Oct

9:00 AM - 5:30 PM

Tuesday
13 Oct

9:00 AM - 5:30 PM

Wednesday
14 Oct

9:00 AM - 5:30 PM

Thursday
15 Oct

9:00 AM - 5:30 PM

Address

1 Newgate Street
Bishop Auckland
County Durham
DL14 7EP

Phone Number

+441388311471

Get Directions

Accessibility

  • Wheelchair friendly

  • Disability trained

  • Seating available

  • Hearing loop

Find out more about our accessibility services

FAQs

Yes - if it’s time for something new, we’ll help you check your upgrade options and walk out with your next phone, SIM, or plan, all sorted the same day.

You’ll find convenient parking just a short walk from our store at the Newgate Centre Car Park. Located on Newgate Street, it offers easy access when visiting the town centre. From there, it’s just a few minutes to reach us in-store. There are extra spaces nearby on Tenters Street and Kingsway.

Definitely. Please note all changes are made through MyO2, but our team can help you find out how to make the changes. Whether it’s sorting your Direct Debit or understanding your data usage, our in-store experts are here to make it simple.

The easiest way to check our store's stock is through our Click and Collect service on the O2 website. Simply choose your device, enter your postcode, and see if it’s available to collect at the Bishop Auckland store. Or, give us a quick call on 01388 311471 and our team can quickly check for you if it's in stock.

Yes - we offer same-day SIM replacements in-store. If your SIM is damaged, lost or not compatible with your current device, our team can issue a new one for you on the spot. You’ll just need to bring valid ID, and we’ll handle the activation process and transfer your number if needed.

Yep. If you’re an O2 customer, you could unlock even more value. Virgin Media broadband, TV and home phone packages can be ordered in-store, and our advisors can explain how Volt benefits work when you combine O2 mobile with Virgin Media broadband. That includes double mobile data, faster broadband speeds and extra perks. All available through the Bishop Auckland store.

Nearby stores

O2 Shop Durham

10.47 miles

Unit 6b Arnison Centre Pity Me
Durham
County Durham
DH1 5GF

Opens in 2h 34m

Today

10:00 AM - 7:00 PM

Tomorrow

9:30 AM - 6:00 PM

O2 Shop Darlington

10.76 miles

11a Prebend Row
Darlington
County Durham
DL1 1NT

Opens in 1h 34m

Today

9:00 AM - 5:30 PM

Tomorrow

9:00 AM - 5:30 PM

O2 Shop Washington

17.15 miles

Unit 44 The Galleries
Washington
Newcastle upon Tyne
NE38 7SB

Opens in 1h 34m

Today

9:00 AM - 5:30 PM

Tomorrow

9:00 AM - 5:30 PM

Search other stores

Bishop Auckland - Phone Shop | O2 Store

Closed, open today from 9:00 AM - 5:30 PM

Services

  • Shop

  • Top up

  • Free wifi

  • Support and Assistance

  • Repairs

  • Click and Collect

  • Virgin Media

Rating

4.3

(131 reviews)

Leave a review