Refurbished phones:
why our Like New range offers a great deal

Get the latest and greatest phones for less – and cut down on e-waste – with O2’s Like New range of refurbished phones

You know the feeling of having a new phone in your hands. It’s a thrill of excitement when you think about finding out what it can do. Now you can grab the latest and greatest refurbished phones in excellent condition from our Like New range and save up to £200 while reducing your carbon footprint compared to buying new.

What is Like New? Well, we take pre-loved phones and put them through serious testing (including a 40-point quality check) and resell the refurbished mobiles, which are just like new. Hence the name. It’s a great way to get your hands on the latest and greatest phones for less – and they come with built-in peace of mind too.

And when you buy a refurbished phone through Like New, you’re not just saving money on a top-notch phone, you’re helping to reduce e-waste and carbon emissions too, compared to buying new. Our selection of Like New refurbished phones is better than ever, and so are the benefits that come with them. Here’s everything you need to know about Like New.

You can save up to £200

Feels new feels like savvy saving

With our Like New range, you’re not getting one of those ancient phones that only hold 10 text messages and feature the game Snake. Instead, you can get the best for less. Yes, one of the main differences between a brand-new phone and our Like New range of refurbished ones is probably the price. You could save up to £200 compared to buying the same model from us new. That’s a serious saving, and one that leaves you more money to spend on the things you love.

It’ll be in excellent condition

Wary of buying a refurbished phone? Rest easy. All the refurbished phones in our Like New range are in good shape – meaning you won’t see any deep cracks or scratches from previous use. We check for everything from scuffed screens and cracked cases to bashed-up buttons to make sure all our refurbished phones are up to scratch. It’ll arrive with at least 80% battery health too – so you won’t be running out of juice unexpectedly.

In fact, every refurbished phone we sell through Like New is subjected to at least 40 quality checks. And you won’t be seeing anyone’s cat photos or old messages, as all previous data is completely wiped. If a phone doesn’t make the grade, it won’t be available through Like New.

As good as new

We’re so confident in our Like New range, all our refurbished phones come with a 3-year warranty if you take out a Plus Plan – or a year if you don’t. That’s exactly the same as if you bought the same phone from us brand new. Plus, you’ll get all the usual benefits and rewards we’re known for – including Extras, Priority and EU roaming (up to 25GB) at no extra cost.

We’ve also got you covered if your phones are often seen hurtling through your butterfingers and towards the pavement. You can enjoy complete peace of mind with O2 Insure – Full Cover or Damage Cover as an add-on with our Classic Plans and Plus Plans.

But what about if your Like New phone arrives and it’s not quite right for you? No worries. Whether you’ve flipflopped on folding screens, changed your mind on size or just fancy a different phone, you’ve got 14 days to try it out and return it if you aren’t happy with it.

You’ll be reducing your carbon footprint

Like new is like turning over a green leaf

Like we said, it’s always a good feeling when you get a new phone – so what if we could make that feeling even better? You can start playing with your refurbished phone safe in the knowledge that you’ve contributed to reducing the use of virgin materials to make phones and lowering the carbon emissions produced by manufacturing. Plus, choosing a refurbished phone means that one fewer phone has ended up as e-waste. Now that’s a good call. 

And there's more...

Want to save even more money when you get a refurbished phone through Like New? Of course you do! We’re offering £70 off selected Like New phones via the My O2 app when you buy between Thursday 6 June and Monday 15 July.

Published: 6 June 2024

You might also like

Like New Terms and Conditions 

Savings: The saving is achieved on the total hardware cost of the relevant Like New phone when comparing the price with new. Not all Like New phones will be cheaper than the new equivalent – savings achieved on selected devices only. Compare prices at

Environmental: Purchasing a refurbished phone from our Like New range reduces emissions, uses fewer virgin materials and emits less CO2 compared to buying a new one. See our substantiation document based on a report by Cordella. Using a lifecycle assessment model, the study investigated the carbon footprint of smartphones and lifecycle costs for consumers in scenarios where different material efficiency strategies are implemented in Europe. Findings revealed that a significant portion of the carbon footprint of smartphones is in material extraction and processing as well as parts manufacture. Material extraction includes the mining of minerals, oil extraction and the use of any other non-recycled resources.

Warranty: Selected tariffs only. Three-year warranty is lost if you move to an ineligible tariff, upgrade and purchase a new device or SIM Only plan or fail to pay monthly payments. Three-year period includes any standard manufacturer warranty period. Exclusions apply. Wear and tear, software issues and accidental, cosmetic or water damage are not covered. For full exclusions and terms see

£70 voucher code: Get a £70 voucher code on selected Like New phones when purchased on an O2 Refresh tariff directly from My O2. £70 discount applied to upfront cost of Device Plan. Ends 15 July 2024. To apply the full discount, for online purchases, set your upfront cost to at least £70 and select your desired Device Plan length and tariff. Paste the voucher code, found on the My O2 app, into the ‘Got a promo code?’ section. Code must be applied at time of purchase and cannot be applied retrospectively. Code can only be used once in any single transaction. One voucher code per transaction. Offer may be withdrawn at any time. See My O2 app for full selection of qualifying devices.

 EU Roaming terms and conditions

Your UK data allowance applies in our Europe Zone, subject to 25GB limit if your UK data allowance is over 25GB. Roaming is chargeable at £3.50 per GB afterwards. If you use all of your UK data allowance when roaming outside the UK, you need to purchase a data Bolt On. Roaming terms and conditions.

 Priority terms and conditions:

Open to O2 customers and Virgin Media broadband customers only. Priority is an O2 service. 16+. UK residents. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or 

 Extras terms and conditions:

Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period: Amazon Prime, Audible, Amazon Music Unlimited, Cafeyn, Disney+ and McAfee. You’ll be automatically opted in to a paid monthly subscription after Extra Period: Amazon Prime £8.99, Amazon Music Unlimited £9.99pm, Audible £7.99pm, Cafeyn £7.99pm, McAfee £4.99pm, Disney+ - Standard Plan with Ads £4.99pm, Standard Plan £7.99pm or Premium Plan £10.99pm. Opt out at any time. Offer may be withdrawn at any time. You will not be eligible to select Amazon Prime if you made a qualifying purchase via a Virgin Media sales channel and/or your Eligible Tariff is part of a bundle or service with Virgin Media. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Disney+: cannot benefit from more than one Extra Period. Disney+ content & related artwork © 2021 Disney & related entities. Amazon: Amazon, Amazon Prime, Amazon Music Unlimited & Audible & all related logos are trademarks of, Inc. or its affiliates. General: tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms: