Like New is our range of curated refurbished phones. We check for everything from scuffed screens and cracked cases to bashed-up buttons to make sure all our refurbished phones are in excellent condition.

You could bag one of the latest and greatest phones and save up to £200 while reducing your carbon footprint compared to buying new. All with a 3-year warranty on a Plus Plan or Ultimate Plan, or a year without. That’s the same as buying a brand-new phone with us.

As part of our push toward a sustainable future, all our refurbished phones are delivered in recyclable boxes.

They come with a USB charging cable and a tool to change the SIM. To avoid ewaste, we don’t include a mains plug. That means fewer unused adapters rattling around in drawers, and ultimately fewer in landfill.

If you need headphones or any other accessories, we’ve got you covered. Just add them to your basket after choosing your tariff.

Purchasing a refurbished phone from our Like New range reduces emissions, uses fewer virgin materials and emits less CO2 compared to buying a new one. See our substantiation document based on a report by Cordella et al. Using a lifecycle assessment model, the study investigated the carbon footprint of smartphones and lifecycle costs for consumers in scenarios where different material efficiency strategies are implemented in Europe. Findings revealed that a significant portion of the carbon footprint of smartphones is in material extraction and processing as well as parts manufacture. Material extraction includes the mining of minerals, oil extraction and the use of any other non-recycled resources.

We test all our refurbished phones to make sure they’re in great shape. You might see the odd sign of wear, but they’ll always be free from deep scratches and cracks.

In fact, because we’re so confident in them, you’ll get our 3-year warranty if you choose a Plus Plan or Ultimate Plan, or a year’s warranty if you don’t. That’s exactly the same as you’d get with our brand-new phones.

Battery health starts at 100% and naturally decreases over time. The lower the percentage, the less power you’ll get out of a full charge. All our refurbished phones arrive with at least 80% battery health – so you won’t be running out of juice unexpectedly.

You can pick up a refurbished phone online or over the phone. We don’t stock refurbished phones in store, but you can place an order to be delivered to your home or store if you’d like.

We’re confident you’ll be happy with your refurbished phone. But you’ll have 14 days to exchange or return it if it’s not up to scratch – or even if you just change your mind.

For more help, just call us on 202 for free from your O2 phone, or on 0344 809 0202 from any other phone. Standard charges apply.

Buckle up – it’s a long list. We carry out a range of checks, including these ones where relevant, to make sure our refurbished phones are in great shape:

Phone lock / Blacklist check / Data security check / Wireless charging / Cable charging / Network lock / Network frequency / Network connectivity / Software version / WiFi / Bluetooth / GPS / SIM card reader / Power button / Side button / Silent button / Home button / Back button / Face ID or face recognition / Touch ID or fingerprint sensor / Vibration / Keys / Screen rotation / Gyroscope/ Accelerometer / Screen and glass condition / Digitiser / Force Touch / Multi-touch / Screen burn / Screen shadows / Dead pixels / Backlight / LCD white/black / LCD RBG / Rear camera quality/ Front camera quality / Zoom / Flash / Video microphone / Front microphone / Making and receiving calls / Earpiece quality / Connected headphone quality / Loudspeaker quality