Skip to Primary NavigationSkip to ContentSkip to Footer

I have problems using the internet connection on my Samsung Galaxy A9

If you can't use your phone's internet connection, there may be several causes of the problem.

Step 1 of 25
Step 1 of 25

1. Find 'Access Point Names'

Slide your finger downwards starting from the top of the screen.

Step 1 of 5
Step 1 of 5

1. Find 'Data usage'

Slide your finger downwards starting from the top of the screen.

Step 1 of 6
Step 1 of 6

1. Find 'Mobile networks'

Slide your finger downwards starting from the top of the screen.

1. Restarting your phone

Press and hold On/Off until your phone turns off. Turn on your phone again.

See how to turn on your phone.