I have problems with the speed of the internet connection being lower than expected on my O2 WiFi hub 1

Close the peer-to-peer program.

Step 1 of 4

1. Restart your hub

Press the power switch to turn off your hub.

Contact customer services for information on planned or unforeseen events, such as maintenance or outages, which may affect the quality of the internet line.

Step 1 of 5

1. Optimise WiFi signal

Do not place your hub in drawers and cupboards.

Step 1 of 3

1. Test the coverage and speed of your wireless internet connection

Connect your phone to your hub’s WiFi network and go to the room where you would like to check the WiFi coverage.

See how to connect your phone to your WiFi network.

Try establishing a connection to your hub using a network cable instead of a wireless connection.

Step 1 of 3

1. Test the speed of your wired internet connection

Connect an Ethernet cable to your computer and to the 10Gbps Ethernet port.

Make sure that your computer is not downloading or uploading large files and that no games or streaming are running on the computer while you are testing the speed. Also, make sure your computer is not connected to the internet via VPN.

Check the cables for visible wear and tear, and make sure they are properly secured. If there are signs that the connected cables are faulty, turn off your hub, replace the connected network cables with new ones and turn your hub back on.