I have problems with the internet connection on my O2 WiFi hub 1 being unstable

If the internet connection is unstable, there may be several possible causes of the problem.

Contact customer services for information on planned or unforeseen events, such as maintenance or outages, which may affect the quality of the internet line.

Try establishing a connection to your hub using a network cable.

Step 1 of 5

1. Optimise WiFi signal

Do not place your hub in drawers and cupboards.

Check the cables for visible wear and tear, and make sure they are properly secured. If there are signs that the connected cables are faulty, turn off your hub, replace the connected network cables with new ones and turn your hub back on.