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Help and Support

Classic Pay As You Go

Please note, this tariff will no longer be available to existing customers wishing to switch to the tariff from 7 November 2019 onwards. If you are not already on this tariff by this date you will not be able to switch to it.

Classic Pay As You Go

When you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.

If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number.

Classic Pay As You Go charges
  • Calls are 3p a minute.
  • Texts are 2p.
  • Data is 1p a MB.
  • Calls to customer service are free of charge
  • Calls to Voicemail are 3p a call.

Click here for the list of standard rates for this tariff.

No data capped. Your Top Up balance will be deducted after every 20MB block of data usage or if the data session is ended (whichever happens first). There is a minimum charge of 1p per data session. The cost of each data session is rounded up to the nearest whole penny. Use O2 Wifi when you're out and about. We have over 10,000 hotspots nationwide. And use your wifi when you're at home to save on your data usage.

Joining Classic Pay As You Go

If you're new to O2, you'll need to get a free Classic Pay As You Go sim online.

If you're an existing Pay As You Go customer, you can switch to Classic Pay As You Go in one of the following ways:

  • visit My O2
  • text CLASSIC free to 21300
  • call 2202 free from your mobile.

You’ll be switched over on your next renewal date.

Topping up

The easiest way to top up, is through the free My O2 app.

Simply sign in and select ‘Top up your phone’, then choose how much you’d like to top up.

Check out the other ways to top up your phone.

Checking your remaining credit

Sign in to My O2, and we’ll automatically show you your remaining credit.

Alternatively, you can dial *#10# from your mobile.

Changing tariffs and adding Bolt Ons

You can switch between Classic Pay As You Go and our other tariffs whenever you like by using the free My O2 app. Simply sign in to see your options.

Alternatively, you can call us on 2202, or visit us in store.

You can switch tariffs at any time and any credit you have will transfer over with your new tariff.

If you're not sure about any techy terms, check out our jargon buster

Classic Pay As You Go Terms and Conditions:

http://www.o2.co.uk/termsandconditions/mobile/classic-pay-as-you-go-terms-and-conditions

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