4G Calling Abroad

In some destinations abroad, mobile operators have switched off their 2G and 3G networks. This means you may not be able to use your UK mobile phone to make regular calls if your phone doesn’t support 4G Calling.

If your phone is more recent than a Samsung Galaxy S20 or iPhone 7, then it should work. Follow the steps below to check whether your phone is compatible with 4G Calling Abroad, or check out this list of compatible devices.

Step 1 - Find your IMEI number

phone screen

 

The International Mobile Equipment Identity (IMEI) number is a unique 15-digit code that precisely identifies your mobile phone.

 

Key *#06# into your phone keypad.

 

This will reveal a series of numbers, one of which is labelled IMEI.

 

phone screen

 

Make a note of the first 8 digits of the number, in this example that would be:

 

35335767

 

You can also find your IMEI number in the settings on your phone.

 

Settings for iPhone

Go to Settings > General > About. The IMEI number is listed in a section called PHYSICAL SIM. Make a note of the number or use the copy function on your phone.

Settings for Android

Go to Settings > More > About device > Status. The IMEI number is listed along with other information about your phone. Make a note of the number or use the copy function on your phone, if it has this capability. 

Step 2 - Check your IMEI

Enter the first 8 digits into the field below. Or you can copy and paste the full number from the settings on your phone.

IMEI number
Not enough digits have been entered. Please check and try again.
Unfortunately this number is not found in our database. Please check, and try again. If you continue to get this response, please check your manufacturer's website to confirm 4G Calling (VoLTE) compatibility.
Alert image
Your device is . This is compatible with 4G Calling abroad.

Step 3 - Set up 4G Calling abroad

Click the link corresponding to your phone model to find out how to set up 4G calling abroad.

iPhone setup

Samsung setup

Sony setup

OnePlus setup

HTC setup

Google setup

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