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Help and support

Manage your account

Get help with updating details, managing settings, and keeping your account secure

Armed Forces account suspension

How to request a suspension and how it works

Bereavement

Closing accounts due to bereavement or terminal illness

Changing personal details in My O2

Information about changing your information from your name to your address

Register for My O2

Steps to register for My O2, manage your account, view bills, and track usage

Sign in to My O2

Help with signing in to My O2, resetting passwords, and resolving login issues

Transfer of ownership

Guidance on transferring ownership, required documents, and processing steps

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My O2

Track your usage, check your bills, upgrade and more

Need help with your device?

Take a look at our useful self-help guide

O2 Community

Head to our forum to ask questions and chat with other O2 customers