Welcome to O2 Family

Parenting is hard. Full of #IsItAlright questions and challenges. We get it. That’s why we’ve put together a unique package of tools, services and expertise to help.

Discover O2 Family

Family life is complicated. We're here to help.

Speech bubbles

Supporting you

Our gurus are here to help – they’re dedicated experts on family tech, online safety and all things O2.

Family safety

Making family time count

Our Family Plans come with advanced parental controls and exclusive Priority offers.

Bill

Single bill and big savings

One simple bill for all your connections and Family Plan airtime discounts of up to 50%.

Get help from an O2 Guru

The O2 Gurus are experts in family tech and parental controls. You can pre-book an appointment or chat to them online or on the phone. They’ll help you pick out your kid’s first phone, set it up, and give you advice on how they should use it.


Together with our NSPCC team, you’ll always have someone to talk to about keeping your kids safe online.


More about O2 Gurus

Protect your kids online, like you do at home

With O2 Family, you get free access to Qustodio Premium, the award-winning parental control app. It lets you keep an eye on your child’s device from your own phone, and set rules with them for how to make the most of it.


More about Qustodio

Get one bill and savings for the whole family

Choose to have one simple monthly bill for the whole family, by bringing all your connections together. And you can see your bill, check your usage and manage all your connections at any time, with the My O2 app.


You can get big savings too. With up to 50% off the Airtime Plan for every new connection you add to your Family Plan.


More about Family Plan

Get help with O2 Family

Things you need to know

How do I get Family Plan discounts?

If you’re already an O2 customer, you might be able to register for Family Plan discounts using our SMS service.  You’ll need to have a lead connection, and at least one additional connection, on an eligible O2 Refresh or sim only tariff. To get the discount, you’ll need to register each additional connection within 28 days of getting them.  Check our eligibility terms. If you’re on an eligible tariff, text LOYALTY to 21500 and follow the instructions to register from your phone. We’ll text you confirmation once the discount has been added.

You can add 20 eligible connections to your Family Plan - we’ll ask you for the mobile numbers you want to add.  Make sure you include all numbers registered to your billing account, so we can give you the right discount.

How do I get Qustodio Premium?

If you’re eligible, we’ll send you an email and SMS with your unique Qustodio Premium licence code and instructions for how to redeem.

Check Family Plan eligibility

Use our eligibility checklist to see if you can claim this offer.

  • The lead connection is on a Pay Monthly or sim only tariff.
  • To get the airtime discount, make sure you have an existing Pay Monthly or sim only tariff that isn’t already discounted, or part of another promotion. Check with an O2 Guru if you’re unsure.
  • You’ve taken out a new eligible O2 Refresh or sim only contract.
  • All connections are registered under the same account name as the lead device.

 

What are the exclusions for Family Plan?

The airtime discount is only applied to the additional connections, not the initial connection. Out-of-bundle and premium-rate charges are excluded. The discount is a percentage of the Airtime Plan only. Business, Pay As You Go and any other tariffs bought through a third party are not eligible. Standard tariffs, sharer plans or O2 Refresh tariffs that already have a discount applied are not eligible for the Family Plan airtime discount.

More O2 Family features