Help and support

Find the answer to any question

Most popular topics

Back Your Account

Everything Else

Extras and premium rates

Premium rate numbers are used by TV shows, quiz companies, chat providers and some websites. They will appear on your monthly bill (or come out of your Pay & Go credit) at a higher rate than a standard text or call.

If you make lots of Voice or Video Premium Rate calls, it's a good idea to check our website regularly for the latest prices. This is because Premium Rate numbers tend to be operated by third parties - and they can't all notify you separately as and when they change.

Full list of current prices for Premium Rate numbers operated by third parties. A minimum charge of 1 minute applies, except for those charged at a 'per call' rate.

Premium Rate and Customer Services numbers that we operate are not affected by price changes. However, if on occasion we do need to adjust them, we'll let you know in the usual way, in accordance with your terms & conditions.

Current terms & conditions

Subscription services

Some premium rate services run as a subscription. Most will automatically send a welcome text when you sign up, explaining how to cancel. The most common way is to reply STOP or STOP ALL by text.

Blocking premium rate services

UK premium rate numbers start with 09, while premium text services come from a five or six digit number starting with 5, 6, 7 or 8.

To avoid being charged premium rates, get in touch with our customer service team – Pay Monthly customers can call us on 202, or Pay & Go customers can call 4445 or 0344 809 0222 – and we'll block these numbers for you.

Premium rate service regulation

PhonepayPlus is the regulator for all premium rate phone services in the UK. If you think you've been wrongly charged, you can submit a complaint directly to them.

You'll also find free advice on their website, including a number checker that tells you who operates premium services and how much they cost. Check out the PhonepayPlus YouTube channel for helpful videos.

Children and premium rates

To help kids understand premium rate services, PhonepayPlus runs PhoneBrain, a child-friendly version of their main site that's also helpful for teachers and parents.

Other ways to get help

Topics from O2 Community

Give us a moment

We're just checking to see if there's an available agent.