Calling, texting and data usage abroad - Pay Monthly
Whether you're calling abroad or travelling abroad, we can help. If you want to call overseas, we have a range of international calling plans and Bolt Ons. If you're going abroad, you can make the most of O2 Travel, to help you keep in touch and stay connected while you're away.
Information on calling, texting and data usage abroad if you're on Pay & Go can be found here
Travelling abroad with O2 Travel
You can use your phone on over 400 networks in more than 200 countries to make and receive calls, send texts and use data.
If you're travelling in Europe then you can take advantage of the great rates for calls and internet use with O2 Travel
With O2 Travel, you'll pay just £1.99 for each day that you use data abroad.
When you make or receive calls between countries in Europe, there's a connection charge of 50p, then it's free to talk for up to 60 minutes.Texts cost just 5p to the UK and Europe and media messages are 25p.
Our standard rates for calls from abroad and a selection of Bolt Ons can be found here.
So that you don't have to worry about racking up a huge bill when you're abroad, we'll cap your data usage.
If you're going to Europe, we'll cap your internet use at £43 (inc VAT)/255MB. If you're going outside of Europe, we'll cap your usage at £40 (ex VAT)/50MB.
You can raise this cap to £120/705MB in Europe, 200MB outside of Europe, or remove the cap completely, by contacting us. Once the £120 cap has been removed, you'll be charged per MB for the country you're travelling in. You can find out more information on cost per MB here and our demystifying data help article explains data consumption.
If you want to reapply your £120 data cap contact us when you're back in the UK.
If you have apps on your phone, some of them may connect to the internet to update or get information even when they're not being used. Switch your data roaming off, to make sure you don’t get charged.
Using Voicemail when abroad
Voicemail 901 is available to all O2 customers and is ready to go on all new O2 phones. Before you travel, you’ll need to make sure you know your pin, so if you haven’t set this up or it's been reset, see these instructions for setting up your voicemail pin.
When abroad, just call 901 as usual. This works in most countries but where it doesn't, call 1780 free from your mobile, or +447802 090 100, and we'll send you a text with the correct number to call.
Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. If it's your voicemail greeting, press * and enter your PIN.
You can find out more information on setting up your personal greeting and how to check your messages in our help article.
Charges for Voicemail when abroad
It costs the same as a call back to the UK to retrieve a voicemail abroad.
There’s no charge for receiving a message, if you don’t retrieve it.
Charges for calls made while abroad and your bill
We'll try to include your overseas call charges on your next available bill to help you keep track of your cost. However, sometimes we receive the details of calls made from another network late and this may cause issues with timely billing. This very rarely happens, but is more common from countries with smaller networks.
Accidental roaming and how to prevent it
Accidental roaming might occur if you're in an area close to national borders and your phone picks up the network across the border. If this happens, you may be charged as though you were roaming in the country across the border.
You can prevent this by setting your handset to do a manual network selection as opposed to an automatic network selection and select the O2 network. This way if you lose the O2 network, your handset won't try to connect you to a different network.