Help and Support

Changes to Non Geographical Numbers

Changes to Non Geographical Numbers

0800 and 0808 numbers

Good news. Freephone numbers are now free from mobile phones, as well as landlines. You’ll no longer be charged for calling any number starting 0800 or 0808 from your O2 phone. These changes came into effect on 1 July 2015, as part of the UK Calling changes.

084, 087, 09 and 118 numbers

Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are premium rate service numbers, and those beginning 118 are directory enquiry numbers.

On 1 July 2015, the cost of calling these numbers were split into two parts:

  • The access charge - this is what we charge you, per minute, for connecting the call. You’ll be able to find out your access charge by looking at your O2 bill or by checking your tariff.
  • The service charge - this is the rest of the call charge. The organisation you’re calling decides the service charge, and must communicate it. For example, if the service charge was 20p per minute, the organisation you’re calling might say 'Calls cost 20p per minute, plus your phone company’s access charge'.

By adding together the access charge and the service charge, you’ll know exactly what the call will cost you.

Find out more

All of these changes apply across every landline and mobile phone – not just your O2 phone. To find out more, visit

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