Billing

Help with your bill

Invoicing

Our Bill analyser lets you view, download and print your bills online. You can also analyse your spend and usage and schedule regular reports to be sent direct to your inbox. Sign in to My O2 Business and choose Bill analyser.

What do I do if my bill seems wrong?

If your bill seems wrong this could be because:

  • It's your first invoice – this shows your line rental from the day you connect to your next bill date
  • Your payment didn't reach us until after your bill was sent
  • Some services don't include VAT – we'll note this on your bill

I've changed my tariff – what can I expect to see on my bill?

  • A credit from your previous line rental from the day your tariff was changed
  • A charge for your new tariff line rental from the day it was changed
  • A month's charge in advance for the new tariff line rental
I don't recognise these numbers – what are they?

  • When you send a text message, this will show on your bill as 07802 000332 – this is the O2 Message Centre number.
  • Premium rate numbers start with 0871, 0872, 0873 or 090 and tend to be for third-party information services, ringtone providers or competition lines. You can find out more about premium numbers from the industry regulator, PhonepayPlus.
What does VAT eligible mean?

‘Calls which are VAT eligible' will have VAT applied. You can use the Filter option to highlight or separate these calls.

Why can't I see VAT on my invoice?

You may be looking at a partial invoice for end users which does not show VAT charges.

To see your VAT, speak to your account administrator.

How do I schedule my bills to be sent to me automatically by email, from my phone or tablet?

You can schedule a summary bill to be emailed to you automatically when it’s ready, without signing in to download it yourself. Just enter the recipient’s email address (you can include up to 50 email addresses here – be sure to let them know) and we’ll do the rest.

To set up scheduled bills from your phone or tablet:

  • Sign in to My O2 Business with your username and password
  • Select Bill analyser
  • Go to Email invoices and select the Enable box
  • Enter the email addresses carefully. To delete an email address, check the name box and click “x”
  • Click on the Save changes button
  • To get back to your personal information or bills, click on your name in the top right corner .You can see if you’re receiving bill notification emails in Profile , under your name in the Preferences box. Once you’re receiving your bills automatically, you can switch off your email notification in My details from a desktop.
  • Note: Your bill isn’t encrypted so make sure the email addresses you enter are accurate and up to date.

    How do I schedule my bills to be sent to me automatically by email, from my desktop or laptop?

    You can schedule a summary bill to be emailed to you automatically when it’s ready, without signing in to download it yourself. Just enter the recipient’s email address (you can include up to 50 email addresses here – be sure to let them know) and we’ll do the rest.

    To set up scheduled bills from your desktop or laptop:

  • Sign in to My O2 Business with your username and password
  • Select Bill analyser and click on the Reports tab
  • Select Invoice list (half way down the page on the left)
  • Select Email invoices (on the right hand side)
  • Check ‘Enable automated delivery’ box
  • Add email addresses carefully – up to 50. To delete an email address, check the box by the name and select Delete
  • Click Save
  • You can see if you’re receiving bill notification emails in My details. Once you’re receiving your bills automatically, you can switch off your email notification in Edit your details by un-ticking “Notify me of new invoice data” box.

    Note: Your bill isn’t encrypted so make sure the email addresses you enter are accurate and up to date.

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