O2 Train Travel

Check train times and buy tickets

O2 Train Travel
  • Available for everyone.
  • Whatever your network.
  • To download for free,
  • text TRAINS to 61202
Get the app

What is O2 Train Travel?

The O2 Train Travel service is now closed. You can still redeem tickets until October 2015.

How to plan and book a journey with O2 Train Travel

Why is the service closing?

We're closing O2 Train Travel so that we can invest in new digital products and services for our customers.

You can buy tickets up until 16 July 2015. Any tickets you've bought can be used for up to 12 weeks, in the usual way. You'll still be able to make ticket changes if your plans change, and get refunds in the normal way.

Once the service is closed, your app will no longer work and you’ill need to delete it from your device.

The O2 Train Travel service is now closed.

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What is O2 Train Travel?

The O2 Train Travel app lets you check timetables, find the fastest routes, bag the cheapest fares, and book tickets from any UK mainland rail company – with no card or booking fees.

O2 Train Travel is available on:

  • iPhone 3G and above (with iOS 4.1 or above)
  • Phones on Android 2.2 or higher
  • iBlackBerry with operating system 5.0 or higher

You can get the app from:

  • Apple App Store (3MB download)
  • Google Play (2.7MB download)
  • BlackBerry App World (450Kb download)

To book tickets:

  • Select New Journey
  • Enter your journey details and click Find Trains
  • Select the journey you'd like to purchase, then pay
  • M-tickets (mobile tickets) will be saved in the app

You'll find the eight-character booking reference for all tickets under My Tickets, and the app automatically stores the last ten journeys under Find Trains.

To book several journeys at the same time:

  • Book the first journey as normal
  • At Delivery Details, choose Book Another Journey
  • You can buy up to eight journeys at a time
  • You can only do four transactions per day, and you'll need to wait at least three minutes between transactions

To use an m-ticket:

  • Activate your ticket on the day, before travelling, to ensure the barcode is available for scanning
  • On arrival, hold the barcode up to the ticket machine for scanning

If you haven't received or collected your tickets yet, you can cancel them – but m-tickets can't be cancelled.

Ticketing and delivery

If you buy a paperless m-ticket, it'll go straight to your phone. You can collect normal tickets from any self-service ticket machine or the station ticket office. To collect your ticket you'll need:

  • A credit or debit card in your name
  • The booking reference number
Special booking requirements

If you have any special travel requirements, it's worth remembering:

  • Paper tickets can be bought for another traveller, as long as they're collected with a card in your name, but m-tickets have to be used by the person who booked them
  • Reserved seating can only be booked on some routes
  • You can't buy an overnight ticket (period return) on all routes. On some routes, your return ticket is only valid for that day
  • You can't make wheelchair bookings through the app, but you can book your tickets as normal and contact the train company to arrange help getting on and off the train
  • Kids under 12 must travel with someone aged over 16
Changing tickets

If you've got a First or Standard Advance ticket:

  • Call 10202 free from your mobile, or 0344 7010202 from a landline (charges apply)
  • It'll cost £10 for each ticket change, plus any difference in price
  • You'll need to carry your original and new tickets when you travel

If you've got an Anytime, Off-Peak or Super Off-Peak ticket and want to travel on a different day, it's best to cancel (for a full refund) and re-book.

Ticket refunds

You need to claim your refund within 28 days of your ticket's expiry date. Here's how:

  • Download the refund form here
  • Send your form and tickets back via Royal Mail Special Delivery, or get proof of postage (free from any Post Office) – we can't take responsibility if something gets lost in the post, and won't be able to refund postage and packaging costs
  • If you paid with your O2 Money Account Card or O2 Wallet, we'll need your 16-digit card number
    • Once your form reaches us:

      • It takes up to 28 days to process a refund, and up to five days for it to show up on your statement
      • We'll charge you £10 to process the refund


      • If you're claiming a refund because your train was late, please get in touch with the train company
      • If you forgot to carry your railcard and had to pay an excess, we can't give you a refund
      • We can't refund m-tickets
      • If you travel without collecting your tickets, or get on a train that isn't the one you've paid for, you'll have to pay for another ticket – we can't refund you

      If you're having problems with any aspect of O2 Train Travel, from booking and collecting tickets to claiming a refund, give us a call on:

      • 10202 free from your mobile
      • 0344 7010202 from a landline (charges apply)

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