Welcome, Virgin Mobile customers
Enjoy fuss-free, perk-filled mobile plans when you move to O2
You can do more when you’re with O2
We’ve streamlined our mobile offering and moved all Virgin Mobile services over to O2. Virgin Mobile plans are no longer available.
Check out great deals from O2 and stay connected to all the things that matter.
Your choice of phone and plan
Explore our wide range of phones from the hottest brands and choose a monthly plan to suit you
Reasons for choosing O2
An award-winning network
Enjoy 99% 3G and 4G coverage on the award-winning network that powered Virgin Mobile – plus 5G in more than 800 places across the UK, connecting half the population
Free roaming across Europe
With any O2 plan, you can roam freely across Europe (up to 25GB), making up 47 countries in total – at no extra cost
Priority perks
Download the Priority app for access to rewards, unique experiences, daily treats, prize draws and more – as well as Priority Tickets for thousands of gigs and events across the UK
Our price fix guarantee
When you join O2, we'll fix your airtime price until April 2024, so you don't have to worry about price rises. And you'll always get the same great deals as new customers.
Rewards for your entire household
When your household’s with both Virgin Media and O2, you’ll get double the mobile data on every eligible O2 Pay Monthly plan in your home, a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area), and supercharged connectivity at home or on the move.
All on top of lightning-fast speeds and reliability, plus exclusive perks with Priority and Extras from O2.
FAQs
Virgin Media and O2 joined forces in June 2021, creating one of the nation’s largest telecoms providers – offering award-winning mobile services and lightning-fast, reliable broadband in one place.
Don’t worry – Virgin Media services like broadband, TV and home phone aren’t changing at all.
The easiest way to see your last 12 months of bills is in your Online Mobile Account .
If you need more detailed info, or bills from longer ago, please call us on 0344 809 0202 – or 202 from your O2 mobile.
Virgin Media offers a 12-month manufacturer’s warranty on Apple products, and a 24-month one on Android products.
You’ll find more info in the box you received when you bought your device.
Please follow that, or visit your manufacturer’s website if you don’t have it anymore.
If your device is damaged, lost or stolen, don’t worry – we’ll continue to support you as we always have. If you’ve been migrated to O2, call 0344 809 0202. If you’re abroad, it’s +44 7860 980 202. If you’re still on a Virgin Mobile plan, ring 0345 454 1111.
If you have insurance on your Virgin Mobile device, you find all the info you need – including our claims process – here.
†Monthly price of your Airtime Plan will increase by £1.80 each April, except Data Only and Smartwatch Plans which will increase by 75p. Out of bundle charges increase by 5% every 1 April. See https://www.o2.co.uk/prices