Absolutely. If you’ve just picked up a new phone or upgrading, we can move all of your apps, photos, messages and files to your new device. We can transfer pics from Android to Android or iPhone and help you keep your number when you switch. We’ll make sure your data transfers safely, so you can enjoy your new phone without leaving anything behind.

Yes, you’ll find parking available at the Howgate Shopping Centre just moments from our shop. It’s super handy - whether you’re popping in for a quick upgrade, or need a bit more time to explore what’s new in-shop.

Of course. Our friendly in-shop team are always happy to chat - whether you need help with your phone, your account, or something more techy. Just pop in and say hello, or call us on 01324 671406 if you’d like to speak to someone ahead of your visit.

Yes, it is. As part of Virgin Media O2, we can help you explore broadband deals that work for your home. Come by the shop and we’ll check what’s available at your postcode. And if you're already with O2, you could unlock Volt benefits like faster speeds and extra value.

If it's a new device, we should be able to help in shop. For refurbished products, the returns process can be a little different, so it’s a good idea to give us a quick call before popping in. Reach us on 0132 467 1406.

Not directly, but don’t worry - our Falkirk team can show you exactly how to pay your O2 bill. Whether it’s through the MyO2 app, online, or how to set up a direct debit, we’ll walk you through it step by step while you’re in shop. We’re here to make it easy.