Telefonica UK Limited

Figures for July 2023 - December 2023

Product / Service (Consumer Credit) July - December 2023
Number of complaints opened 10163
Number of complaints closed 8299
Complaints closed within 8 weeks 4528
Complaints closed within 3 days 2599
Complaints closed within 3 days (%) 31.31%
Closed complaints upheld by O2 7002
Complaints closed within 8 weeks (%) 54.56%
Complaints upheld by O2 (%) 84.37%

 

Figures for July 2023 - December 2023

Insurance complaints

Product / Service (Consumer Credit) July - December 2023
Number of complaints opened 28
Number of complaints closed 30
Complaints closed within 8 weeks (%) 60%
Complaints upheld by O2 (%) 63.33%
Complaints closed within 8 weeks 18
Closed complaints upheld by O2 19
Closed within 3 days 5
Closed within 3 days % 16.66%
Closed > 8 weeks 7