Telefonica UK Limited
Figures for January 2026 - June 2026
| Product / Service Provision (Consumer Credit) |
January 2026 - June 2026 |
| Number of complaints opened |
7,684 |
| Number of complaints closed |
8,796 |
| Closed after 3 days but within 8 weeks |
7,584 |
| Complaints closed within 3 days |
981 |
| Complaints closed within 3 days (%) |
11.15% |
| Closed complaints upheld by O2 |
6,326 |
| Closed after 3 days but within 8 weeks (%) |
86.22% |
| Complaints upheld by O2 (%) |
71.92% |
Insurance complaints
Figures for January 2026 - June 2026
| Product / Service Intermediation (Insurance) |
January 2026 - June 2026 |
| Number of complaints opened |
356 |
| Number of complaints closed |
340 |
| Closed after 3 days but within 8 weeks (%) |
58% |
| Complaints upheld by O2 (%) |
80.30% |
| Closed after 3 days but within 8 weeks |
196 |
| Closed complaints upheld by O2 |
273 |
| Closed within 3 days |
135 |
| Closed within 3 days % |
40.01% |
| Closed > 8 weeks |
9 |
