Telefonica UK Limited
Figures for July 2025 - December 2025
| Product / Service Provision (Consumer Credit) |
July 2025 - December 2025 |
| Number of complaints opened |
9,856 |
| Number of complaints closed |
10,176 |
| Closed after 3 days but within 8 weeks |
9,004 |
| Complaints closed within 3 days |
1,003 |
| Complaints closed within 3 days (%) |
9.86% |
| Closed complaints upheld by O2 |
7,092 |
| Closed after 3 days but within 8 weeks (%) |
88.48% |
| Complaints upheld by O2 (%) |
69.69% |
Figures for July 2025 - December 2025
Insurance complaints
| Product / Service Intermediation (Insurance) |
July 2025 - December 2025 |
| Number of complaints opened |
314 |
| Number of complaints closed |
287 |
| Closed after 3 days but within 8 weeks (%) |
49% |
| Complaints upheld by O2 (%) |
82.00% |
| Closed after 3 days but within 8 weeks |
142 |
| Closed complaints upheld by O2 |
235 |
| Closed within 3 days |
140 |
| Closed within 3 days % |
48.78% |
| Closed > 8 weeks |
5 |
