Telefonica UK Limited
Figures for January 2025 - June 2025
| Product / Service Provision (Consumer Credit) |
January 2025 - June 2025 |
| Number of complaints opened |
13,093 |
| Number of complaints closed |
12,793 |
| Closed after 3 days but within 8 weeks |
9,500 |
| Complaints closed within 3 days |
3,152 |
| Complaints closed within 3 days (%) |
24.64% |
| Closed complaints upheld by O2 |
11,475 |
| Closed after 3 days but within 8 weeks (%) |
74.26% |
| Complaints upheld by O2 (%) |
89.70% |
Figures for January 2025 - June 2025
Insurance complaints
| Product / Service Intermediation (Insurance) |
January 2025 - June 2025 |
| Number of complaints opened |
416 |
| Number of complaints closed |
401 |
| Closed after 3 days but within 8 weeks (%) |
38% |
| Complaints upheld by O2 (%) |
96.76% |
| Closed after 3 days but within 8 weeks |
153 |
| Closed complaints upheld by O2 |
388 |
| Closed within 3 days |
231 |
| Closed within 3 days % |
57.61% |
| Closed > 8 weeks |
17 |
