Telefonica UK Limited

Figures for January - June 2023

Product / Service (Consumer Credit) January - June 2023
Number of complaints opened 4304
Number of complaints closed 3786
Complaints closed within 8 weeks 3219
Complaints closed within 3 days 86
Complaints closed within 3 days (%) 2.27%
Closed complaints upheld by O2 2778
Complaints closed within 8 weeks (%) 85%
Complaints upheld by O2 (%) 73%

 

Figures for January - June 2023

Insurance complaints

Product / Service (Consumer Credit) January - June 2023
Number of complaints opened 33
Number of complaints closed 27
Complaints closed within 8 weeks (%) 81%
Complaints upheld by O2 (%) 63%
Complaints closed within 8 weeks 22
Closed complaints upheld by O2 17
Closed within 3 days 0
Closed within 3 days % 0%
Closed > 8 weeks 5