Telefonica UK Limited

Figures for January 2024 - June 2024

Product / Service (Consumer Credit) Jan - June 2024
Number of complaints opened 32144
Number of complaints closed 22808
Complaints closed within 8 weeks 20403
Complaints closed within 3 days 17709
Complaints closed within 3 days (%) 77.64%
Closed complaints upheld by O2 22529
Complaints closed within 8 weeks (%) 89.45%
Complaints upheld by O2 (%) 98.77%

 

Figures for January 2024 - June 2024

Insurance complaints

Product / Service (Consumer Credit) Jan - June 2024
Number of complaints opened 29
Number of complaints closed 16
Complaints closed within 8 weeks (%) 50%
Complaints upheld by O2 (%) 62.5%
Complaints closed within 8 weeks 8
Closed complaints upheld by O2 10
Closed within 3 days 3
Closed within 3 days % 18.75%
Closed > 8 weeks 5