Telefonica UK Limited

Figures for July - December 2021

Product / Service (Consumer Credit) July - Dec 2021
Number of complaints opened 915
Number of complaints closed 803
Complaints closed within 8 weeks 800
Closed complaints upheld by O2 582
Complaints closed within 8 weeks (%) 99%
Complaints upheld by O2 (%) 64%

Insurance complaints

Product / Service (Consumer Credit) July - Dec 2021
Number of complaints opened 33
Number of complaints closed 33
Complaints closed within 8 weeks (%) 84.85%
Closed complaints upheld by O2 (%) 6.06%