Number of complaints opened |
4304 |
Number of complaints closed |
3786 |
Complaints closed within 8 weeks |
3219 |
Complaints closed within 3 days |
86 |
Complaints closed within 3 days (%) |
2.27% |
Closed complaints upheld by O2 |
2778 |
Complaints closed within 8 weeks (%) |
85% |
Complaints upheld by O2 (%) |
73% |