Cookies are used for a variety of things that help improve your online experience. If you're shopping in the O2 shop and have put something in your basket a cookie will make sure that the item stays in your basket when you move to a different page and then on to the checkout.
Other ways we make our online service easier to use include using cookies that:
make login faster by remembering your customer details
make the page load quickly by sharing the workload across computers
give you access to self-help information and our live chat
make sure our pages are optimised for your browser or device by giving us technical information about the device or browser you are using
Cookies can help give you content that matches your preferences. We might give you relevant offers because we know what other offers you liked. They also allow you to customise a page.
Safety and security
Some cookies help make sure your information is secure when using our services while keeping our forms and shopping site easy to use.
Improving our service
To make sure you don't see particular adverts or announcements too many times we use a cookie to limit their frequency.
O2 work with Flashtalking to serve advertising creative. O2 may place 1st party cookies on your machine to provide more relevant ad messages.
To opt-out of Flashtalking cookies please click here. These cookies are anonymous and will not collect personally identifiable information.