We use cookies on both our main website at www.o2.co.uk and our online shop at www.o2.co.uk/shop This page explains what each cookie does and why we use it.
These cookies are essential to making our online services work properly. If you do want to disable these cookies you can do this in your browser settings but you might not be able to use some of our online services.
| Cookie name | What do we use it for? | o2.co.uk | o2.co.uk/shop |
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| __utma | We use this cookie to help us count how many people visit our websites. It's usually set the first time you visit a site. If you delete it (for example by deleting all cookies in your browser settings) then a new one will be set the next time you visit. |  |
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| __utmb | We use this cookie to count and measure "user sessions" – that is, individual visits to our site, which may include several different pages or areas of the site. If you don't do anything for 30 minutes, this cookie expires and a new cookie is set when you begin using the site again. | |
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| __utmc | We don't use this cookie any more: you can delete it if you want to but there's no risk in leaving it set. |  |
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| __utmz | This cookie records how people arrive at our site – for example, from an advertisement campaign or using a particular search engine. We use this information to measure how effective our online advertising is and to look for ways to improve navigation between our own pages. | |
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| alreadyVisitedOnce | This cookie tells us if you've visited our site before. | |
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| ASPSESSIONIDASBQCCRC | This cookie stores an ID number each time you visit our website. | |
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| HumanClickKEY LivePersonID HumanClickSiteContainerID_53115291 |
We use these cookies to make our live chat help services work properly. The information they collect is anonymous and doesn't include any personal information about who you are. | |
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| TMS TMP LGP |
These cookies tell us how people found our website and where they came from. We use this information to pay some commercial partners who point people to our site. | |
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| userLocale | We use this cookie to tell us which country you're in. This information comes from your browser and helps us to do things like displaying the correct time and giving prices in your local currency. | |
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| AA002 MUID |
These cookies are set when someone visits our site from an advertisement. They help us to track how effective our online campaigns are. | |
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| ACID | This cookie records visits to our site from advertisements displayed on AOL pages. | |
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| GTC | We use this cookie to remember what you've looked at on our site and whether you're already a customer (we never store personal information in a cookie though). This helps us show you things you'll find useful – for example, if you're a pay monthly customer we'll make it easier to find help about your bill. | |
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| s_pers | This cookie collects information about how people use our websites. We use this anonymous data to help us improve our services. | |
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| flashtalkingad1 | This cookie records how people arrive at our site – for example, from an advertisement campaign or using a particular search engine. We use this information to measure how effective our online advertising is and to look for ways to improve navigation between our own pages. These cookies can be used to provide users with more relevant ad messages. | |
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| mbox | Occasionally we run tests on o2.co.uk to see which menus, links, banners and content works the best. We do this using something called A/B testing (or multi-variant testing). This means that some people are offered different content as a test and some aren't. This cookie is part of this test method and is designed to offer customers tailored content and relevant offers. | |
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| sc.UserId sc.Status sc.ASP_NET_SESSIONID sc.ASP_NET_SESSIONID SessionCamTestCookie |
These cookies are used to track mouse clicks, mouse movements, page scrolling and interactions with forms. The data is stored and used for aggregated and statistical reporting, we use this information to improve our website. | |
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| AMCV_###@AdobeOrg | This cookie is used by our web analytics software to track the time and date of your visit and then gives you a unique ID. It also records other data like pages visited on the website and internet domain but contains no personal information. The unique ID generated by us may be passed to third parties in order to deliver advertisements based on what you have viewed or ordered on our website. | |
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| gpv_pn | This cookie is used by our web analytics software to track the previous page visited on o2.co.uk | |
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| s_sessionCam | This cookie is used to help tie together data from our two analytics tools. | |
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| ELQSTATUS ELOQUA |
We use this cookie to recognise unique visitors to our business pages and to track the pages you visit. This helps us show you things you'll find useful. This cookie does not contain any personal information about you. If you click on a web link in a business email from us, or fill out one of our business web forms, we add the information to your contact record (or create a new contact record if we don’t already have your details on our database) and we associate this record with the Eloqua cookie. |
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