General Conditions for the Supply of Goods and Services
Telefonica UK Limited (trading as O2) uses the below Standard Purchasing Terms for all supplies of goods and/or the provision of services by its suppliers, who must accept them when using our eSourcing Procurement platform. These Purchasing Terms apply to all companies within the Virgin Media O2 brand.
To minimise quality and sustainability risks, the Quality & Sustainability Schedule (QSS 0) defines our minimum requirements for the delivery of products and services. In the absence of a contract specific QSS, it will apply to the delivery of all products and services.
To minimise quality and sustainability risks, the Quality & Sustainability Schedule (QSS 2) defines our requirements for the delivery of network, IT, service, or consumer product solutions provided under a bespoke contract.
Information is a major asset in today's business environment. The management and protection of information is vital to our continued and future success. This includes all types of data, from sensitive customer information and employee information to performance metrics, management evaluations or design information for a new product or service. As a Virgin Media O2 supplier, adherence to the Security Schedule is mandatory.
Telefónica suppliers/partners who handle Telefónica data are required to comply with the Information Retention Policy. This policy document provides guidance to Telefónica suppliers on how long certain types of data need to be securely retained and stored for, whether physical or electronic. The law requires us to keep certain types of corporate records for specified periods of time. Failure to retain records for these periods could result in penalties and fines, cause the loss of rights or seriously disadvantage us in litigation. Records that are no longer required for business or legal purposes should be securely destroyed. The required retention period for specific record types can be found in our Data Retention Schedule.