All our suppliers must accept our contracting policies and conditions.

Supply Chain Sustainability Policy

Telefónica promotes, establishes, and maintains high standards of liability with respect to its suppliers, promoting compliance with ethical, social, environmental and privacy standards.

We reserve the right to suspend business relationships with organisations which violate the Principles indicated in this Policy.

Policy Sustainability Supply Chain

Anticorruption Policy

One of the positions reflected in our Business Principles, as well as in our Anticorruption Policy, is our zero-tolerance commitment to corruption.

Anticorruption Policy

Where the spend is contracted, the Anticorruption Obligations will also apply in addition to the Anticorruption Policy.

Anticorruption Obligations

General Conditions for the Supply of Goods and Services

Telefonica UK Limited (trading as O2) uses the below Standard Purchasing Terms for all supplies of goods and/or the provision of services by its suppliers, who must accept them when using our eSourcing Procurement platform. These Purchasing Terms apply to all companies within the Virgin Media O2 brand.

Standard Purchasing Terms and Conditions

O2 Purchasing Terms and Conditions for Purchases and Orders after and including 1 April 2023
O2 Purchasing Terms and Conditions for Purchases and Orders pre 1 April 2023

Quality & Sustainability Schedule

To minimise quality and sustainability risks, the Quality & Sustainability Schedule (QSS 0) defines our minimum requirements for the delivery of products and services. In the absence of a contract specific QSS, it will apply to the delivery of all products and services.

Quality sustainability schedule

To minimise quality and sustainability risks, the Quality & Sustainability Schedule (QSS 2) defines our requirements for the delivery of network, IT, service, or consumer product solutions provided under a bespoke contract.

Infrastructure IT Services and Consumer Products

Security Schedule

Information is a major asset in today's business environment. The management and protection of information is vital to our continued and future success. This includes all types of data, from sensitive customer information and employee information to performance metrics, management evaluations or design information for a new product or service. As a Virgin Media O2 supplier, adherence to the Security Schedule is mandatory.

Virgin Media O2 Security Schedule

Data Retention Policy

Telefónica suppliers/partners who handle Telefónica data are required to comply with the Information Retention Policy. This policy document provides guidance to Telefónica suppliers on how long certain types of data need to be securely retained and stored for, whether physical or electronic. The law requires us to keep certain types of corporate records for specified periods of time. Failure to retain records for these periods could result in penalties and fines, cause the loss of rights or seriously disadvantage us in litigation. Records that are no longer required for business or legal purposes should be securely destroyed. The required retention period for specific record types can be found in our Data Retention Schedule.

Telefonica UK Data Retention Schedule

Please note the following exception to any published document retention policy:

If records are (or may be) relevant to litigation or potential litigation, then you must preserve those records until the Telefónica Legal department informs you that they are no longer needed.

Telefonica UK Data Retention Policy

If you have any questions about the policies and schedules included above, please speak to your Procurement contact.