Shop purchasing terms

Terms & conditions

Purchases from O2 Shop Terms & Conditions

Bought anything on our online shop? These terms and conditions are worth a read

The following terms and conditions apply to purchases made from the O2 online shop. We suggest you print a copy to keep for your records.

These conditions set out the agreement between you and "us" (Telefónica UK Limited) for purchases made from this website. To purchase from this site you may need to use a credit or debit card and if you have selected a pay monthly mobile or SIM card you will need to set up regular payments from a bank account depending upon the item being purchased. You will also need an email address as we will use this as the main way to keep in contact with you.

Please note in particular that: - No orders shall be accepted if received from outside the United Kingdom. - Orders shall only be accepted from persons who are 18 or over.

Information on this website

Whilst we try to ensure that all descriptions, details, including prices, displayed on this website are correct and up to date, we cannot guarantee that they are. Details may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products and/or services you have selected. We cannot confirm the price of a product until your order is accepted. All products and services advertised are subject to availability


The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you place an order via this website for products and/or services your order shall constitute an offer for the goods and/or services selected.

We shall not be obliged to accept your order. If we do, your order will be accepted by us despatching the product to you. Where products are sent separately, our acceptance will relate only to those products actually despatched. Confirmation of orders will be sent to the email address supplied by you when the order was placed.

Despite our best efforts, occasionally products in our online shop may be incorrectly priced. We do, however, verify prices as part of our despatch procedures. If we discover a pricing error, or there is a change in price before despatch, we will contact you to reconfirm your order at the correct price. If we are unable to contact you within a reasonable time, we may cancel your order and notify you of such cancellation.

You may cancel an order placed with the O2 online shop provided that we have not yet despatched the products ordered for a full refund.


Any contracts formed between you and us via this website will be deemed to have been made in the UK and shall be governed and construed according to English law. Any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts.

Delivery & Charges

We can only deliver to a valid UK address.

Delivery timescales cannot be guaranteed. There are certain circumstances where you order may be delayed:

  • Orders placed at the weekend or on a Bank Holiday will require at least one extra working day for delivery (for most postcodes, orders placed on a Saturday or Sunday will normally be delivered on a Tuesday).
  • Any unforeseen stock shortages. If this happens, we will notify you of any delay.
  • Certain remote postcodes will require additional time for delivery.
  • If we cannot obtain immediate security clearance for payment of your order. The security of our customers is paramount so these checks are essential to combat fraudulent use of payment and address details
  • Delivery charges are as specified in your order.


Unless otherwise stated, all equipment purchased from this website is covered by a 12 month manufacturer's warranty from the date that it is delivered to you. In the unlikely event that you experience a fault or defect with your equipment in the first 12 months following purchase please contact . This does not affect your statutory rights.


Unless otherwise stated, all prices are inclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products and/or services ordered plus any applicable delivery charges.

One-off payment can be made by any of the following methods: Maestro, Mastercard, Visa, Visa Debit, American Express. Monthly line rental charges are paid by direct debit.

Payment will be taken from you when the order is placed.

You confirm that the credit, debit or store card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.