Business

Terms & conditions

O2 Just Call Me Service Schedule for Business Customers terms and conditions

The following terms and conditions apply to the provision of the O2 Just Call Me Service.

1. Definitions


In this Service Schedule, in addition to those terms defined in the General Conditions, the Mobile Terms and the Mobile Equipment Terms the following terms and expressions apply:

TERM / EXPRESSION

MEANING

“O2 Just Call Me App”

means the O2 Just Call Me application, which is available to download on Android, iOS and Windows platforms    and its IP and associated server settings

“O2 Just Call Me Service”

means the O2 Just Call Me audio conferencing service as detailed at http://www.o2.co.uk/justcallme

“Licence”

means the end user licence agreement required to use    the O2 Just Call Me Service

“Subscription”

means the subscription required in order to purchase     Licences for the O2 Just Call Me Service

2. O2 Just Call Me Service

2.1  The O2 Just Call Me Service enables each Customer who holds a Licence to schedule and host conference calls using the O2 Network.  It does this by enabling multiple inbound calls which are directed to the chair person’s mobile number. Participants join the conference call by dialling the chair person’s mobile number.

2.2  The Subscription to use the O2 Just Call Me Service requires the Customer to connect and maintain a minimum of one (1) Licence for the Minimum Period of the Subscription. 

2.3  Subject to 2.2, the Customer may add or remove any number of Licences.

2.4  All Licences will continue to roll over on a monthly basis until the Subscription is terminated by the Customer in accordance with Clause 3.

2.5  Some services or tariffs, including but not limited to TuGo, are not compatible with the O2 Just Call Me App. You will not be able to use the O2 Just Call Me App whilst you have an incompatible service or tariff connected to your mobile phone. 

3. TERM AND TERMINATION

3.1 Unless otherwise stated, the O2 Just Call Me Service is available to purchase with a Minimum Period of 30 days. The Customer will continue to be charged the monthly Rental Charge until the Customer cancels the Subscription to the O2 Just Call Me Service in accordance with clause

3.2. Subject to the anything contrary agreed between the parties, the Customer can choose to cancel the O2 Just Call Me Service at any time upon 30 days written notice. For clarity, the Customer will be charged the monthly Rental Charge during any such notice period.

4. CUSTOMER OBLIGATIONS

4.1 Provision of the O2 Just Call Me Service is subject to the Customer:

  • complying at all times with the provisions of this Service Schedule; and
  • paying the Charges in accordance with the Agreement.

4.2 Customer shall comply with any reasonable instructions given to it from time to time by O2 concerning the O2 Just Call Me Service.

4.3 In order to place an order for the O2 Just Call Me Service, the Customer must contact their O2 account manager or customer service team. O2 will provision the Customer’s account and send them a text message containing details of the links to download the Just Call Me App.

5. SUPPORT

O2 will provide the Customer with first line support for the O2 Just Call Me Service 24x7x365 via telephone by calling 0800 977 7337. Technical product support will be available 24x7x365. Support relating to billing queries will be available Monday-Friday 8am-9pm, Saturday 8am-8pm, and Sunday 8am-6pm.

6. CHARGES


The Customer will be charged for the O2 Just Call Me Service on a monthly basis.

Where applicable, the Charges for the O2 Just Call Me Service and any applicable minimum commitments (including details of any Minimum Period, Minimum Term and/or Termination Fees) will be as set out in the Commercial Schedule and if not set out in the Commercial Schedule will be as set out on the O2 web site at: www.o2.co.uk

In addition to any Charges for the O2 Just Call Me Service, the Customer may incur Charges incidental to using the O2 Just Call Me Service, for example, Charges for Internet access, data & voice roaming, and other data transmission Charges. Such Charges will be charged in accordance with the Customer’s mobile airtime agreement.

7. LIMITATIONS

O2 will use reasonable care in providing the O2 Just Call Me Service; however, O2 does not warrant that the O2 Just Call Me Service will be error free.

8. END USER LICENSE AGREEMENT (EULA)

The Customer must adhere to the EULA for the O2 Just Call Me Service which can be located at the following web page http://www.o2.co.uk/termsandconditions/business/end-user-license-agreement-for-the-o2-just-call-me-service

9. CHANGES TO THE TERMS

O2 reserves the right to vary the terms of this Service Schedule from time to time in order to accommodate future changes to the O2 Just Call Me Service. O2 will give the Customer at least 28 days’ notice in writing of any such change.

For the purposes of Clause 13.3 (b) of the General Conditions, any changes to the terms of this Service Schedule shall not be to the Customer’s material disadvantage.