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How can I listen to my voicemail when I'm abroad?

Just call 901 like you do at home. This will work in most countries.

How much does it cost?

• It will cost you if a person leaves you a message, even if you don't listen to it (18p a minute in the EU)
• If you call to listen to your voicemail messages, it will cost the same as a call back to the UK (35p a minute in the EU)

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How can I listen to my voicemail when I’m abroad?

Just call 901 as usual. This will work in most countries. Depending on which country you’re in, you’ll either go straight to your messages or you’ll go to your voicemail greeting. If it’s your voicemail greeting, press * and enter your PIN.

In countries where this doesn’t work, you’ll need to call a different number for your voicemail. Call 1780 free from your mobile, or +447802 090 100 once you’re abroad. We’ll send you a text with the number to call.

What if I forget my PIN?

Here’s how to change it:

1. Call 901
2. Press * for greetings and mailbox settings and then 4
3. Follow the prompts

If you forget your PIN when you’re abroad, you’ll need to call our customer service team and ask for your PIN to be reset. You'll need to change it before you can listen to your messages.

How much does it cost?

• It will cost you to receive a call (18p a minute in the EU). If the person leaves you message, there is also a further charge for the call to the UK (35p a minute in the EU)
• If you call to listen to your voicemail messages, it will cost the same as a call back to the UK (35p a minute in the EU).

You can avoid these costs. Divert all calls to voicemail or switch on O2CallAlert by calling 1710 – it will send you a free text when you miss a call. When you come back to the UK, you can switch back to voicemail by calling 1750.