Protecting your information
We take great care to keep your personal information safe. Here's a guide to how we protect and use customer information, and how you can protect your information too.
If you're 16 or under, ask for your parent or guardian's permission before giving us any personal information or taking part in any forum discussion on our website.
Never share your O2 passwords – your passwords and answers to secret questions are your responsibility, and mustn't be given to any third party.
Any media messages you send via email, whether from your phone or our website, may include personal info like your registered first and last name, phone number or email address. This will be displayed in the 'from' field of the message.
The O2 Community forms isn't private, so don't reveal any personal information like your phone number, home or email address.
We try to ensure that our partners apply the same high standards of privacy and security to your information, but when you leave our site and deal with our partners, we advise you to read their policies carefully.
We'll only give these third parties an approximate location, but if you don't want us to disclose this, call our Location Services Privacy Controller (LSPC) on 1300 free from your mobile.
Because we want our websites to be as easy to use as possible, we'll sometimes leave cookies on your computer to see how you use the site.
If you're not sure about any techy terms, check out our jargon buster
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