Access for all
Here at O2, we want to make sure that everyone can enjoy our services. Here's how we can help if you have any special requirements.
If you have reduced mobility, learning difficulties, or vision and/or hearing impairments, there's a wide range of mobiles available to meet your needs.
If you'd like to receive your monthly bill in Braille, large print or audio format, let us know when you sign up in an O2 store, or:
You can also get someone else – like a family member or carer – to handle your bills, by sharing your password with them.
Next Generation Text Service (NGTS)
If you are deaf or hearing impaired, you can get access to the NGTS which will:
Once you are registered, you can use relay services to access emergency services for free - just dial 18000 instead of 999.
You also have the option of contacting the emergency services by text, by simply sending a text message to 999. However, you will need to register your phone first with the emergency SMS service.
If you have trouble using a printed directory, register your details to access Directory Information and Directory Enquiries by dialling 195 – this service is free.
If you have any other questions about accessibility:
Or, you can email our customer service team here.
All our stores are accessible for people with disabilities. To find out about accessibility at your local O2 store, visit DirectEnquiries.com and search for O2 Plc.
In our stores, you can:
Our advisors can help you find a phone to suit your needs and get it set up for you. It'll come with a 14 day money-back guarantee. So if it's not quite right, bring it back and we'll swap it for you.
Click here for a list of organisations that can provide more advice and resources to help you get the most from your phone.
If you're not sure about any techy terms, check out our jargon buster
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