Help and Support

Upgrading your device

Upgrading your device

When can I upgrade?

You can find out when you can upgrade here.

You'll be able to upgrade for free if you've already paid off your Device Plan, or your contract has come to an end.

If you're on O2 Refresh, you can pay off the rest of your Device Plan and upgrade whenever you like. And if you're on standard contract, you might be able to pay a fee to upgrade early, if your contract hasn't come to an end yet.

How do I upgrade?

Just visit our Upgrades page and enter your My O2 sign in details to get started. If you need to pay an early upgrade fee, or your remaining Device Plan balance, it will be added to your basket, along with your upgrade order.

You can also find us in store or contact us to talk about your upgrade options.

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