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O2 Insurance

O2 Insurance

With O2 Insurance, you're covered against loss, theft and accidental damage to your phone. We replace 80% of lost or stolen handsets the next day.

How to get O2 Insurance

You can sign up at any point within 28 days of buying an O2 mobile, including free upgrades, as long as you're over 18.

The cost of your policy will depend on your handset – visit our mobile insurance page for a detailed breakdown of our policies and prices.

  • Pay Monthly customers can buy O2 Insurance in-store or over the phone
  • Pay & Go customers can only buy O2 Insurance in-store. You'll need a valid proof of purchase. Use our locator to find your nearest store.

How to submit a claim

80% of successful loss claims are fulfilled the next day. And unlike some other policies we send you a replacement phone, not a cheque, so you can be back on track quickly.

Just call O2 customer services to submit a claim. You might be asked to fill out a claim form.

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