Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. This rate is announced in February and your bill will be adjusted by this amount in April.
RPI is a widely recognised measure of the general level of inflation and several industries use it as a guide on whether to adjust prices, as well as by how much. If you're on O2, RPI can impact your Pay Monthly tariff, including your O2 Refresh Airtime Plan (but not the Device Plan), your sim only tariff, standard tariff and mobile broadband tariff.
For Business customers, RPI can impact all eligible mobile voice monthly line rental charges, mobile broadband tariffs and Pop Up Office tariffs.
This year's RPI was published on 17 February and is 1.1%.
If you joined or upgraded before 20 February 2015, we'll be sending you a message soon telling you about the adjustment and how it impacts your contract. If you joined or upgraded after this date, we'd have told you about it before you'd signed up.
If you signed up before 23 January 2014
Our terms and conditions allow us to adjust your monthly subscription charge by no more than RPI, only once every 12 months. These terms are compliant with the body of general consumer protection law. Ofcom's guidance for price rises in fixed term contracts is only applicable to contracts made on or after the 23 January 2014 and does not apply to contracts that were entered into before that date.
Our advertising also said 'tariff prices may go up' since January 2013.
If you signed up after 23 January 2014
You would have been told when you signed up, that your monthly subscription charge is going to be adjusted by the RPI rate published each February and that the adjustment will appear on your April bill. This year the rate announced is 1.1%.
If you've got an O2 Refresh tariff
If you're on O2 Refresh, your Airtime Plan is subject to RPI, but your Device Plan is not. That's because your device is on a credit agreement, and not part of your monthly airtime subscription charge.
For example, if you're on an £18 O2 Refresh Airtime Plan, the increase of 1.1% will result in a new monthly Airtime Plan cost of £18.19.
Everybody else on Pay Monthly
If you're on a sim only tariff, or one of our non-O2 Refresh Pay Monthly tariffs, RPI is applied to your monthly subscription charge (your tariff amount). For example, if you're on a £28 per month tariff, the increase of 1.1% will result in a new monthly subscription charge of £28.30.
You'll see the adjustment on your April bill. You can work out the increase and your new tariff price with our RPI calculator.
Ofcom's guidance for contracts formed or made on or after 23 January 2014 sets out their interpretation of General Condition 9.6 - this states that they think a mid-contract price rise is "a materially detrimental change to a customer's fixed term contract which should entitle them to terminate that contract without penalty."
However, that guidance does not apply to contracts made or signed before 23 January 2014. Ofcom has also said that a clear price rise in line with inflation which a customer is told about when they're signing up would not entitle them to terminate. Our contracts from 23 January 2014 are in line with this revised guidance. And our previous terms and conditions stated that we are entitled to increase your monthly subscription charge by no more than RPI and no more than once every 12 months. So you cannot end your contract mid-way through because of the RPI adjustment.
For more information read through Ofcom's updated guidance on material detriment in relation to price adjustments in fixed term contracts.
From 1 April 2015, we'll be making changes to some out of bundle call and text charges. These changes do not apply to business tariffs at this time.
|Before 1 Apr 2015||From 1 Apr 2015|
|UK Voice Call||40p per min||45p per min*|
* one minute minimum charges apply
|Before 14 May 2015||From 14 May 2015|
|Text to Jersey, Guernsey, Isle of Man||In bundle||20p per message|
We have also made some changes to charges for additional services like international calls.
|International calls (price shown is per minute)||Before 1 Apr 2015||From 1 Apr 2015|
|Europe**||60p per min*||£1.00 per min*|
|USA, Alaska and Canada||60p per min*||£1.00 per min*|
|Eastern Europe and worldwide***||80p per min*||£1.00 per min*|
*one minute minimum charges apply for all international calls
**Andorra, Austria, Belgium, Bulgaria, Canary Islands, Cocos Islands, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hawaii, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Northern Marianna Islands, Norway, Poland, Portugal, Romania, San Marino, Slovak Rep, Slovenia, Spain, Sweden, Switzerland, Vatican City
*** Albania, Algeria, Australia, Bosnia, Christmas Island, Croatia, Cyprus, North, Hong Kong, Iceland, Japan, Kosovo, Libya, Macedonia, Malaysia, Montenegro, Morocco, New Zealand, Serbia, Singapore, South Africa, Tunisia, Turkey