We’ve always done everything possible to give you great value. And keep your bills down.
To date, we’ve held off putting our tariff prices up for as long as possible. Even when our competitors raised theirs.
But now, due to inflation, we’ve had to change the price of your tariff.
Since 28 February 2013, your line rental has gone up by 3.2%. That was in line with the published rate of inflation on 11 December 2012, when we first announced the price change.You’ll see the increase on your first bill after 28 February 2013.
What you pay for making calls, sending texts and using data isn’t affected by this increase. It’s just the mobile line rental for your Pay Monthly tariff.
View your current bill or plan that will be affected by this price change online.
In certain circumstances, yes. It’s in our standard terms and conditions. Clause 5 says:
5.2 We may increase or decrease our Charges from time to time. If we increase our Charges (apart from for Additional Services), we’ll let you know at least 30 days before the Charges are due to go up and you’ll have the rights explained in paragraphs 5.3 and 5.4. We won’t increase your Monthly Subscription Charges more than once in any 12 month period.
If you’re on a Business tariff, it’s in the terms and conditions, too. Clause 14.3 says:
14.3 Subject to clause 14.4 of these General Conditions, the Customer shall be
entitled to terminate a Service by providing 30 days’ notice in writing if:
(a) Telefónica increases the prices and/or tariffs set out in the Telefónica Price List
and/or the Commercial Schedule in respect of that Service pursuant to clause 12
of these General Conditions and that increase is to the material disadvantage of
the Customer (for the avoidance of doubt an increase in prices and/or tariffs of
10% or less in any 12 month period shall not constitute a material disadvantage
of the Customer); or
(b) Telefónica substantially varies the terms of this Agreement that relate to that Service pursuant to clause 12 of these General Conditions (including the Commercial Schedule) and that variation is to the Customer’s material disadvantage, provided that such notice is provided to Telefónica within 30 days of the date that the change comes into effect.
We’d avoided putting our prices up for as long as possible (even when all our competitors had been raising theirs). But we couldn’t put it off for ever.We’ve kept the increase in line with inflation. When we first announced we were putting prices up on 11 December 2012, the published rate of inflation was 3.2%.
Your line rental has gone up by 3.2%. When we first announced we were changing prices back on 11 December 2012, this was the published rate of inflation.
For example, if you were on a £15.50 a month tariff, you’d have seen an increase of 49p. So your tariff would now cost £15.99 a month. If you were on a £31 a month tariff, it would have been an increase of 99p. Taking your new tariff to £31.99 a month.You’ll find the increase on your first bill after 28 February 2013. Or you can work it out any time with our handy calculator.
Prices went up from 28 February 2013. Your first bill after 28 February shows your new line rental price.
No. What you pay for making calls, sending texts and using data has not been affected by this increase.
You can. But there would be a fee if you wanted to end your contract early.
Yes. Whether you’re brand new or you’ve been with us a while, Pay Monthly and Business customers have seen their line rental go up.
Yes. Pay Monthly and Business customers have seen their line rental go up in line with inflation.
Yes. We sent you either a letter or an email back in December 2012 to let you know this was happening, how you would be affected, and where you could find out more information.
You’ll still get your discount. It’s applied to your new monthly line rental, which now includes the 3.2% increase.
No. The price of Mobile Broadband isn't affected by this change.
When we first announced the price change back on 11 December 2012, the published UK inflation rate was 3.2%. Inflation is measured by the Retail Price Index (sometimes called RPI). You can find out more about the Retail Price Index and inflation here
Please speak to your O2 Account Manager. We'll look at your contract and check what this means for you.
No, it won’t change and will remain as a 3.2% increase, because this was the published rate of inflation (RPI) on 11th December when we announced the price change and began our communication with customers.