Pricing

A change to the price of your Pay Monthly mobile tariff

What’s changed. And why

We’ve always done everything possible to give you great value. And keep your bills down.

To date, we’ve held off putting our tariff prices up for as long as possible. Even when our competitors raised theirs.

But now, due to inflation, we’ve had to change the price of your tariff.

Since 28 February 2013, your line rental has gone up by 3.2%. That was in line with the published rate of inflation on 11 December 2012, when we first announced the price change. 

What hasn’t changed

What you pay for making calls, sending texts and using data isn’t affected by this increase. It’s just the mobile line rental for your Pay Monthly tariff.

Frequently asked questions

• Are you allowed to put my price up?

  In certain circumstances, yes. It’s in our standard terms and conditions. Clause 5 says:

  5.2 We may increase or decrease our Charges from time to time. If we increase our Charges (apart from for Additional Services), we’ll let you know at least 30 days before the Charges are due to go up and you’ll have the rights explained in paragraphs 5.3 and 5.4. We won’t increase your Monthly Subscription Charges more than once in any 12 month period.

  If you’re on a Business tariff, it’s in the terms and conditions, too. Clause 14.3 says:

  14.3 Subject to clause 14.4 of these General Conditions, the Customer shall be
  entitled to terminate a Service by providing 30 days’ notice in writing if:

  (a) Telefónica increases the prices and/or tariffs set out in the Telefónica Price List
  and/or the Commercial Schedule in respect of that Service pursuant to clause 12
  of these General Conditions and that increase is to the material disadvantage of
  the Customer (for the avoidance of doubt an increase in prices and/or tariffs of
  10% or less in any 12 month period shall not constitute a material disadvantage
  of the Customer); or
  (b) Telefónica substantially varies the terms of this Agreement that relate to that Service pursuant to clause 12 of these General Conditions (including the Commercial Schedule) and that variation is to the Customer’s material disadvantage, provided that such notice is provided to Telefónica within 30 days of the date that the change comes into effect.

• Why have you done this?

  We’d avoided putting our prices up for as long as possible (even when all our competitors had been raising theirs). But we couldn’t put it off for ever.

  We’ve kept the increase in line with inflation. When we first announced we were putting prices up on 11 December 2012, the published rate of inflation was 3.2%.

• How much more am I paying?

  Your line rental has gone up by 3.2%. When we first announced we were changing prices back on 11 December 2012, this was the published rate of inflation.

  For example, if you were on a £15.50 a month tariff, you’d have seen an increase of 49p. So your tariff would now cost £15.99 a month. If you were on a £31 a month tariff, it would have been an increase of 99p. Taking your new tariff to £31.99 a month.

  You’ll find the increase on your first bill after 28 February 2013.  Or you can work it out any time with our handy calculator.

• When did this happen?

  Prices went up from 28 February 2013. Your first bill after 28 February shows your new line rental price.

• Has the cost of calls, texts and data gone up too?

  No. What you pay for making calls, sending texts and using data has not been affected by this increase.

• Can I cancel my contract because of this?

  You can. But there would be a fee if you wanted to end your contract early.

• I joined O2 just before 28 February 2013. Has my line rental gone up, too?

  Yes. Whether you’re brand new or you’ve been with us a while, Pay Monthly and Business customers have seen their line rental go up.

• I upgraded just before 28 February 2013. Have I been affected?

  Yes. Pay Monthly and Business customers have seen their line rental go up in line with inflation.

• How do I log in to My O2?

  Log in here to My O2 or My O2 Business to check your account details and balance online, any time you like.

• I've forgotten my My O2 password and username. What should I do?

  We can remind you of both of them. Go to My O2 or My O2 Business and follow the instructions.

• Did you tell me in advance that this was going to happen?

  Yes. We sent you either a letter or an email back in December 2012 to let you know this was happening, how you would be affected, and where you could find out more information.

• I get a discount on my tariff. What happened to that when prices went up?

  You’ll still get your discount. It’s applied to your new monthly line rental, which now includes the 3.2% increase.

• What about Mobile Broadband, is that affected?

  No. The price of Mobile Broadband isn't affected by this change.

• Why did prices go up by 3.2%?

  When we first announced the price change back on 11 December 2012, the published UK inflation rate was 3.2%. Inflation is measured by the Retail Price Index (sometimes called RPI). You can find out more about the Retail Price Index and inflation here

• In my Business contract, it says I won't be affected by any price increases.

  Please speak to your O2 Account Manager. We'll look at your contract and check what this means for you.

• Will my tariff price change if the Retail Prices Index (RPI) increase or decrease in the coming month?

  No, it won’t change and will remain as a 3.2% increase, because this was the published rate of inflation (RPI) on 11th December when we announced the price change and began our communication with customers.