International

Help with roaming and calling abroad

Going abroad outside Europe

No need to switch off data roaming, with our Worldwide data Bolt On you can get online as soon as you step off the plane.

Worldwide data Bolt Ons

Which Worldwide Data Bolt On should I buy?

We have two Worldwide Data Bolt Ons. The one that's best for your next trip will depend on how you want to use the internet while you're away:

Worldwide 24 hour Data Bolt On

  • For occasional trips abroad, our Worldwide 24 hour data Bolt On gives you up to 200MB of data (dependent on country) to use outside of Europe on your phone over a 24 hours from the time you start using it.
  • This enables you to manage your email, keep up to date with social media, and find your way using Google Maps etc.
Worldwide Data Bolt On
  • For regular travellers our Worldwide data Bolt On gives you up to 2GB of data (dependent on country) to use in any country with a data network over 30 consecutive days.
  • It’s a worldwide proposition, giving you data virtually anywhere on the planet.
  • Use a little data today in Canada and a lot next week in India.
  • You can even tether your phone to your tablet or laptop for more flexible working.
Remember, streaming videos, downloading files and maps or gaming online can eat through your Bolt On's data allowance more quickly.

How do both of the Worldwide data Bolt Ons work?
How do I get the Worldwide data Bolt Ons?

You can text us to add your Worldwide data Bolt On when you need it.

Worldwide 24 hour data Bolt On
You can choose to cap the number of Bolt Ons you can have, or go for unlimited:

Capped options:

  • 4 Bolt Ons per month - Text BUYWORLD24CAP to +44 786 002 7993
  • 2 Bolt Ons per day - Text BUYWORLD24CAP2 to +44 786 002 7993
  • 1 Bolt On per day - Text BUYWORLD24CAP1 to +44 786 002 7993

Unlimited option:
Unlimited Bolt Ons - Text BUYWORLD24 to +44 786 002 7993



Worldwide data Bolt On (30 day)
You can choose to cap the number of Bolt Ons you can have, or go for unlimited:

Capped option:
1 Bolt On per month - Text BUYWORLDCAP to +44 786 002 7993

Uncapped option:
Text BUYWORLD to +44 786 002 7993

What happens if I don’t get aWorldwide data Bolt On while I'm travelling outside Europe?

You'll be charged £6 per MB, with either a standard cap (£33.34 – 50MB) or heavy user cap (£100 – 200MB), unless you have an existing data roaming Bolt On on your account already.

Can I use the Worldwide 24 hour data Bolt On in Europe?

No.

The Worldwide 24 hour data Bolt On only works outside Europe.

Can I use 02 Travel with the Worldwide 24 hour data Bolt On?

Yes.

You can use O2 Travel whilst you are in Europe and then as you move to a country outside Europe you can automatically start using the Worldwide 24 hour data Bolt On, as long as you’ve added it to your tariff.

How do the Worldwide data Bolt Ons work with a smartphone?

If your phone is turned on when you arrive overseas, we’ll send you a text which will either confirm the Worldwide data Bolt On you've already set up, or offer you the chance to get one.

Can I use the Worldwide 24 hour data Bolt On to connect my tablet or laptop to the internet via tethering?

No.

The Worldwide 24 hour data Bolt On doesn’t support tethering.
However, the Worldwide data Bolt On does support tethering and you can use it to get your laptop or tablet online.

How can I check how much data I've used?

You'll receive an alert when 80% of your bundle has been used.
We'll send another when 95% has been used and a final alert when you’ve used all of your data.

What happens if I run out of data?

Your Bolt On will automatically renew, either when you reach your data allowance or when the time expires.
When you reach 100% we'll send you a message to let you know. If you continue to use data you'll be charged for a new Bolt On and everything starts again.

What happens if I travel from one country to another?

You can still use any remaining time or data allowance if you travel from one country to another within the Worldwide data Bolt On countries.

For instance, if you drive from the USA to Mexico, the same Bolt On you bought in the USA will keep you connected to the internet when you’re in Mexico. Or Russia. Or China.

How do I know what I’ll be charged in each country?

Take a look at our rates for the Worldwide data Bolt On and the rates for Worldwide 24 hour data Bolt On.

Once you've left the UK we’ll also send you a text message telling you how much you'll be charged for calls and texts where you are.

How does wifi work when I'm roaming? Will it use any of my allowance?

You can connect to local wifi services when you're abroad.

You won't use any of your O2 data allowance but your local wifi provider may charge you for use.

I don’t want to use the internet on my phone when I’m abroad – can I turn off data?

Yes.

You can turn data roaming on or off in the data roaming settings of your phone menu. Check your phone's user guide or manufacturer's website for details

Will my 4G handset work when I'm abroad?

Yes.

  • You can use your 4G phone to make and receive calls and texts in the normal way while you're away.
  • If you use the internet abroad it will work at the speed of the local 3G network.
  • Data roaming at 4G speeds is not available at this time.

My data allowance is being used up but I haven't gone online. What's happened?

Many apps update automatically in the background and this can eat into your data allowance.
You can disable automatic updates in your phone's data settings – check your phone's user guide or manufacturer's website for details.

What happens if I disconnect my service?

Any outstanding roaming data within your Worldwide data Bolt On will no longer be available.

Will my Worldwide data Bolt On continue working after a tariff transfer?

Yes.

We'll add your Bolt On when we transfer your tariff. Or if your new tariff's not compatible, we'll let you know.

Can I switch back to O2 Travel in Europe once my Worldwide data Bolt On has expired?

Yes you can, if you add O2 Travel to your tariff.

Don't forget you can use your Worldwide data Bolt On allowance in Europe, just as you can throughout the world.

Will I be able to get the Worldwide data Bolt Ons on all business price plans?

Not quite. They're available on most plans but a few are incompatible.

Is there VAT on the Worldwide data Bolt Ons?

The Worldwide 24 hour data Bolt On IS NOT subject to VAT, because it can only be used outside EU VATable countries.

The Worldwide data Bolt On IS subject to VAT, because it can be used in EU VATable countries.

How do I opt out of the Worldwide 24 hour data Bolt On?

To opt out and pay £6 per MB with your usage capped, instead of receiving up to 200MB for up to 24 hours for £7.50 when you travel beyond Europe, call us from the UK on 0800 028 0202 or +44 344 809 0202 (free from O2 mobiles) from overseas.

BlackBerry Roaming

About BlackBerry Roaming

You can get BlackBerry Worldwide for an additional £20 (ex VAT) to connect your BlackBerry directly to the internet while you’re abroad.

Note:

  • The BlackBerry Monthly Roaming Tariff does not cover WAP, Mobile Web, VPN or bespoke customer APN use.
  • Data sent over those APNs while abroad will be charged at the standard per-MB roaming data rates or at O2 Travel rates (if you’ve got O2 Travel and you’re roaming within Europe).

Data Abroad

About Data Abroad

We no longer offer Data Abroad but continue to provide it to existing customers where it’s already on their tariff.

  • 10MB, 50MB or 200MB allowances (with further usage charged at our standard rates)
  • You can use data anywhere but there’s no rollover of unused data.
  • If you’re an existing user you can have more than one Data Abroad Bolt On however they must be different sizes.
  • If the Bolt Ons are added on different days each will finish on its own contract end date.
  • If a Bolt On is added during your invoice cycle the charges and allocation will be pro rata.

Standard roaming rates outside Europe

What are the standard roaming rates if I don’t have an international Bolt On?

You can see our standard data and call rates for roaming abroad here.

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